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Inspection Summary


Overall summary & rating

Good

Updated 10 April 2020

About the service

Oakley House is a residential care home providing personal care to seven people who have a learning disability or autistic spectrum disorder at the time of the inspection.

Oakley House can accommodate up to eight people in one adapted building over two floors.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People showed and told us they were happy living at Oakley House, they felt safe and comfortable with the staff team. One person said, “I am so happy here, the staff are great. I couldn’t ask for a better place.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff were kind and caring and knew each person well. Staff enjoyed working at the service and felt the they received good support. There were enough staff to support people in the way they wanted. Staff received training, supervision, guidance and support so that they could do their job well. Staff respected people’s privacy and dignity and encouraged independence wherever possible.

The provider had systems in place to manage risks and keep people safe from avoidable harm. Staff followed good practice guidelines to prevent the spread of infection and gave people their medicines safely. People were supported to be as active as possible. The staff looked for ways to continually make improvements, worked well with external professionals and ensured that people were part of their local community.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 30 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 10 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 10 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 10 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 10 April 2020

The service was well-led.

Details are in our well-Led findings below.