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Inspection Summary


Overall summary & rating

Good

Updated 21 June 2019

About the service

The Home Care Connection is a domiciliary care agency that specialises in providing live- in care to older people in their own homes. At the time of our inspection 20 people were receiving a personal care service.

People’s experience of using this service

People told us they were very happy with the care and support they received because they felt safe and all their needs were met by kind and caring staff.

People praised the managers of the service and agreed that they were approachable, knowledgeable, fair and did their job well. The staff team worked well together and supported the registered manager.

The staff team was committed to providing a high-quality service and keeping people safe. They had undertaken training so that they were skilled and knowledgeable to effectively meet people’s needs. Staff understood their responsibilities to report any concerns.

Staff encouraged people to be as independent as possible and respected people’s privacy and dignity. Staff knew people well. Staff managed the risks to people’s health and welfare.

People were given choices about the way in which they were cared for. Staff listened to them and knew their needs well. Care plans contained information about each person’s individual support needs and preferences in relation to their care and we found evidence of good outcomes for people. When people did not have the capacity to make their own decisions, staff maximised their involvement and made decisions in their best interests, in accordance with legislation.

Recruitment practices were safe and relevant checks had been completed before staff worked at the service.

People received care and support from a regular staff member and most staff had worked with the agency for many years, which provided consistency

Medicines were managed safely.

The managers of the service actively sought the views of people and their relatives about the running of the service and they dealt promptly with any concerns that people raised.

The provider had a number of systems in place to monitor and improve the quality and safety of the service provided.

More information is in the full report.

Rating at last inspection

At the last inspection we rated this service Good. The report was published on 30 November 2016.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor this service.

Inspection areas

Safe

Good

Updated 21 June 2019

The service remains safe.

Effective

Good

Updated 21 June 2019

The service remains effective.

Caring

Good

Updated 21 June 2019

The service remains caring.

Responsive

Good

Updated 21 June 2019

The service remains responsive.

Well-led

Good

Updated 21 June 2019

The service remains well-led.