Franklyn Lodge

Updated 13 April 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 22 February 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 13 April 2022

Franklyn Lodge is a care home registered to provide accommodation and support with personal care for three people with learning disabilities and complex needs The home is located close to shops and transport links. At the time of our visit, there were three people living in the home who had learning difficulties.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service

We noted that people appeared relaxed and comfortable with staff. Staff interacted well with people and were caring and attentive towards them.

The service had arrangements for keeping people safe from harm. Staff were vigilant on ensuring people were safe. Risks to people’s health and wellbeing had been assessed. There was guidance for staff on how to minimise risks to people.

The service had arrangements to safeguard people from abuse. Staff had received training on how to safeguard people and were aware of the procedure to follow if they suspected that people were subject to abuse.

People received their prescribed medicines. Staff had received medicines administration training and knew how to administer medicines safely.

The home had adequate staffing levels and staff were able to attend to people’s needs. Staff had been carefully recruited and essential pre-employment checks had been carried out.

Staff had received training and had knowledge and skills to support people. There were suitable arrangements for staff support, supervision and appraisals.

The premises were clean and tidy. There was a record of essential maintenance carried out. Fire safety arrangements were in place.

Staff supported people to have a healthy and nutritious diet that was in line with their individual dietary needs and preferences.

People were supported to remain healthy. The healthcare needs of people had been assessed. People could access the services of healthcare professionals when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the services supported this practice.

The service provided people with person-centred care and support that met their individual needs and choices. People’s care needs had been assessed prior to them coming to the home and staff were knowledgeable regarding these needs.

Staff supported people to participate in a range of social and therapeutic activities which met their diverse and individual needs. The service arranged events to celebrate special cultural and religious days.

There was a complaints procedure and people knew how to complain. No complaints had been received since the last inspection.

The service was well managed. There was a transparent and open culture. Management monitored the quality of the services provided via regular audits and checks.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was Good (published 5 July 2017). The service remains rated as Good.

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.