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Archived: Doctors Makeover


During a check to make sure that the improvements required had been made

During this Desk Based follow up review we looked at the policies and procedures sent to by the provider.

Inspection carried out on 19 September 2014

During an inspection looking at part of the service

On our inspection of 18 January 2013 we found that the provider had not ensured that staff received appropriate professional development. We also found the provider did not have a system in place to regularly assess and monitor the quality of the service provided to patients.

The provider wrote to us on 8 March 2014. We were informed that all staff would be required to provide recruitment and training documentation and a system would be developed for monitoring the quality of the service.

During this inspection we reviewed the progress the provider had made to ensure staff received appropriate development, appraisal and supervision. We looked at improvements to the system for monitoring and assessing the quality of the service.

Information on staff professional development and appraisal had been updated and a process had been put in place to monitor this. Although the provider had introduced systems to monitor the quality of the service, some policies and procedures had not been updated to reflect that the provider was no longer registered with the General Medical Council (GMC).

Inspection carried out on 18 January 2013

During a routine inspection

We have not been able to speak to people who use the service. At the time of the inspection people were not present at the clinic. We contacted people by phone and email but did not receive a response on this occasion.

People who use the service were provided with sufficient information to assist then to make a decision about their treatment. People had a treatment plan and the surgical procedure took place in a clean and well maintained environment.

We found that suitable arrangements had not been put in place to ensure that staff were receiving appropriate training, professional development, supervision and appraisal. Systems were not in place to audit and assess overall quality and safety at the clinic.

Inspection carried out on 14 December 2010 and 14 December 2011

During a routine inspection

People told us that they were satisfied with the treatment and care provided in the service and that they were happy with the staff that had treated them. Most of the people using the service told us that the premises were clean and the facilities satisfactory.