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Inspection Summary


Overall summary & rating

Good

Updated 31 July 2019

About the service:

Premier Care provides personal care to people living in their own homes in the community. It provides support to older people including those with physical disabilities and sensory impairments. At the time of the inspection 68 people were receiving personal care.

People’s experience of using this service:

Without exception, people and their relatives were very positive about their experiences of Premier Care. One person told us, “They understand me well. I am totally involved in deciding what they do and they always ask my consent. They are excellent.”

Systems continued to support people to stay safe and reduce the risks to them. People told us they felt safe and knew who to contact if they had any concerns and how to raise a complaint. Staff knew how to recognise signs of abuse and what action to take to keep people safe. There were enough staff to support people safely and the registered manager had safe recruitment procedures and processes in place.

People received their medicines safely and on time. Staff were trained in administering medicines. People knew what their medication was for and told us they felt reassured by the support with their medicines. People were protected by the prevention and control of infection. Staff wore gloves and aprons when supporting people.

People were supported to maintain their health and had support to access health care services when they needed to. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Without exception, people and relatives told us that staff were kind and compassionate and we observed friendly interactions between staff and people. Staff had a good understanding of the care and support needs of people and had developed positive relationships with them. People were supported to live as independently as possible and told us that their needs were met.

The service was a family run business and had a strong person-centred culture. Quality assurance systems were in place to monitor the service and drive improvements.

More information is in Detailed Findings below.

Rating at last inspection: Outstanding (report published on 1 December 2016). At this inspection there was not enough evidence to support a continued rating of outstanding in the key questions of Caring and Well-led.

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor the intelligence we receive about this service and plan to inspect in line with our re-inspection schedule for those services rated Good.

Inspection areas

Safe

Good

Updated 31 July 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 31 July 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 31 July 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 31 July 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 31 July 2019

The service was well-led

Details are in our Responsive findings below.