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Inspection report

Date of Inspection: 29, 30 January 2014
Date of Publication: 25 February 2014
Inspection Report published 25 February 2014 PDF

Overview

Inspection carried out on 29, 30 January 2014

During a routine inspection

At the time of our visit to Premier Care Services (EG) Limited we spoke with the managers, members of staff and eleven people who use the service. We visited two people at their home and read through ten personal care files.

We found that suitable arrangements were in place for seeking consent of care from people using the service. People we spoke with confirmed that they were helped to make decisions and were able to have control over the time allocated to their care package. People told us that the service was very good, staff were flexible, cheerful, accommodating and they had good and responsive communication with the agency.

We found that people's care plans were comprehensive and staff had set instructions for delivering care tailored for the individual person. This was confirmed from the people we spoke with and we found that care plans available at the people's residence to be compatible with the one held at the agency. This meant that people were receiving the appropriate care and support as contracted.

We saw that there was a robust recruitment procedure in place for staff. We found that the agency had various quality monitoring tools in place and saw evidence of surveys carried out by the agency. The outcomes were positive and where applicable they responded to people�s comments appropriately. We found that people were aware of the complaint procedure in place and were confident that their concerns would be heard and acted upon appropriately.