You are here

All reports

Inspection report

Date of Inspection: 1 March 2013
Date of Publication: 27 April 2013
Inspection Report published 27 April 2013 PDF

Overview

Inspection carried out on 1 March 2013

During a routine inspection

People we spoke to told us they were happy with the care they received from Premier Care. One person told us �I am very happy they don�t judge me which they could easily do.�

We found people�s views and experiences were taken into account in the way in which they received care and treatment. People and their relatives told us they were supported to participate in their care.

Records showed that people were assessed prior to receiving a service. We found that care plans and risk assessments reflected people�s assessed needs and wishes.

We found that staff had training appropriate to their role. Staff received regular supervision and an annual appraisal.

We saw that the provider had systems in place to ensure that people were safeguarded against the risk of abuse.

We found that the provider had an effective system for monitoring and assessing the quality of the service provided, which included the views and experiences of people and their representatives.