Psychiatric And Psychological Consultant Services Limited

Patients and carers we spoke with were very positive about their experience of the service. They described staff as caring, friendly, and flexible, and said they felt listened to in sessions. They said it was easy to get appointments, and that they ran on time, with clinicians giving time to all of their concerns, and explaining any options available.

Patients said they were involved in decisions about their care, and that staff were swift to address any urgent concerns. One patient suggested that the service could do better at matching patients with clinicians, providing more information about each clinician available.

The service supported staff individual needs, and were considering ways of improving team communication and wellbeing.