• Care Home
  • Care home

Archived: Gailey Lodge

32-33 Victoria Avenue, Whitley Bay, Tyne and Wear, NE26 2AZ (0191) 297 0890

Provided and run by:
Gailey Lodge Limited

Important: The provider of this service changed. See new profile

All Inspections

19 December 2013

During an inspection looking at part of the service

We found that the provider had made improvements in the essential standards which we inspected.

People were complimentary about the home. One person told us, 'It's brilliant here, there is no trouble ' I can't fault the place' and 'The staff are superb.' We concluded that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

There were now effective systems in place to reduce the risk and spread of infection.

The provider had taken steps to provide care in an environment that was suitably designed and adequately maintained.

We considered that there were enough qualified, skilled and experienced staff to meet people's needs.

15, 17, 24 May 2013

During a routine inspection

We spoke with ten people and three relatives to find out their opinions of the service. Comments from people included, 'I wanted to be here ' brilliant place ' been here 5 years now' and 'I like to stay at Gailey Lodge and Whitley Bay. I feel safe now.'

People told us that they were happy with the care they received at Gailey Lodge. However we found that care and treatment was not always planned and delivered in a way that was intended to ensure people's safety and welfare.

People informed us that they enjoyed the food at Gailey Lodge. One person said, 'The foods fine.' We concluded that people were provided with a choice of suitable food that met their assessed needs.

We found that people were not always cared for in a clean environment and the provider had not always taken steps to provide care in an environment that was adequately maintained.

We concluded there were not enough staff employed to ensure that relevant standards, such as those relating to infection control and the environment, were met.

We found that the provider did not have an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others. People's personal records and those relating to the management of the home were not always accurate or fit for purpose. In addition, records could not always be located promptly.

24 October 2012

During an inspection in response to concerns

We spoke with six people who lived at the home. They told us they were happy with the care they received. Comments included, 'The care's good here' and 'They look after me well.' Two people were unable to communicate verbally however they gestured to us that they were happy. We found that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

We saw that the maintenance concerns we had found at our last inspection had been addressed. People told us they were happy with their bedrooms and the home itself. One person told us, 'The handyman is brilliant. I've just had my bedroom all done, so I've got it the way I want it. I've got a new carpet, it's great.' We concluded that the provider had taken steps to provide care in an environment that was suitably designed and adequately maintained.

People with whom we spoke were positive about the registered manager. People told us that she was 'great' and 'always there to listen.' Staff told us they felt the home was well managed. We saw evidence that the manager attended training on a regular basis. She had gained an NVQ Level 4 in Management and Leadership recently. We concluded that the manager had the qualifications, knowledge and experience to manage the home and that people had their needs met because it was managed by an appropriate person.

26 June 2012

During a routine inspection

We spoke with eight people who lived at the home to find out their opinions on the care they received. Because there weren't any relatives visiting on the days of our inspection, we contacted three relatives by phone instead.

People told us that they were happy with the care they received. Two people with whom we spoke were unable to communicate verbally, however they gestured to us to indicate they enjoyed living there. One person who was able to communicate verbally told us, 'The staff are really good when you're not well. If I need the doctor, they get the doctor there and then.' People told us that the home met their social needs. One person said, 'I get myself out a lot. I go out into Whitley Bay and get the Metro to Newcastle or even Sunderland.'

Staff were described as 'well trained.' One person told us, 'I think they're well trained. I mean I couldn't cope with me, but they do. They understand and nothing is a problem.'

People said they liked their bedrooms. One person said, 'I've got everything I want in my room. I've got my own toilet. They're getting my bedroom furniture from home. I've got my own television and DVD player. It's like a little hotel. If you want anything or want anything done, you just have to say.' One relative however told us that the home was in need of a 'face lift.'

11 April 2011

During a routine inspection

People using the service told us they were satisfied with their accommodation and the care and support they receive. They said that their individual needs were met by staff who treated them with dignity and respect.