The Care Quality Commission

Archived: Bluebird Care (Harrow)

202 Northolt Road, Harrow, Middlesex, HA2 0EX (020) 8422 3344

Provided and run by:
MJ CareCentre Limited

All Inspections

14 November 2012

During a routine inspection

We spoke to five people, one relative, four staff members and the manager during our inspection of Bluebird Care.

All people reported that the care delivered by the agency was very good and met their needs. They confirmed that they were involved with their care planning right from the time they started to use the agency and their care was continuously reviewed with their involvement. Most people told us that they felt respected by staff and staff were usually on time and they had a regular staff member who provided their care. When their regular staff went on holiday or were unavailable, the people we spoke with said the agency always contacted them to check if it was acceptable to send someone else.

We viewed summarised feedback from a user satisfaction survey which showed that most people using the agency were happy with the support and care they received from staff.

People told us that they knew how to make a complaint and said that they felt able to raise any concerns that they had. There were no complaints recorded for the service.

We found that there were appropriate systems in place to protect people from harm. Staff were able to explain the different types of abuse and their roles in safeguarding people.

There were good systems in place to deal with the recruitment and training of staff and staff were provided with appropriate training to enable them to carry out their job.

You can see our judgements on the front page of this report.

13 January 2011

During a routine inspection

People told us that the staff were generally very good, particularly those that they saw on a regular basis. The majority of people we spoke with were positive about the services and told us their regular care workers are 'excellent', 'reliable', 'absolutely satisfactory' and 'pleasant and helpful'.

People told us that the agency keeps in touch with them on a regular basis. They said they can voice their concerns and felt they could make a complaint if it was required. Several people told us they know who to phone if there is a problem. They told us their privacy and dignity were respected and care staff provided their personal care in a caring and gentle manner.

Most people said that the agency provided calls when they wanted them, although one person said they felt the times suited the staff, rather than the person. A small number of people were concerned about times of the calls, sometimes too late or too early, usually when relief staff where visiting them or when staff had to use public transport.

Overall, we found from speaking to people that the service was reliable and a good standard of care was being provided.