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St Anne's Community Services - North Tyneside DCA Good

Inspection Summary


Overall summary & rating

Good

Updated 18 May 2018

This inspection took place on 19 and 21 March 2018 and was announced. This was to ensure someone would be available to speak with us and show us records.

St Anne's Community Services - North Tyneside DCA is a domiciliary care agency. It provides personal care to adults living in their own houses in the community. On the day of our inspection there were nine people using the service.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We last inspected the service in February 2016 and rated the service as ‘Good.’ At this inspection we found the service remained ‘Good’ and met all the fundamental standards we inspected against.

The service provided exceptionally person-centred care. Person-centred means the person is at the centre of any care or support plans and their individual wishes, needs and choices are taken into account.

People were involved in the running of the service. The registered manager told us, “Clients are at the centre of everything we do and they lead the services that we provide.”

The service was exceptional at supporting people to maintain their independence and staff treated people with dignity and respect.

People had ‘Accessible information’ support plans in place. The accessible information standard was introduced in 2016 to ensure anyone with a disability, impairment or sensory loss is given information they can easily read or understand. The plans described how people communicated, what their preferences were and how staff could support them with their communication needs.

Accidents and incidents were appropriately recorded and risk assessments were in place. The registered manager understood their responsibilities with regard to safeguarding, procedures had been followed and staff had been trained in safeguarding vulnerable adults.

Appropriate arrangements were in place for the safe administration and storage of medicines.

There were sufficient numbers of staff on duty in order to meet the needs of people who used the service. The provider had an effective recruitment and selection procedure in place and carried out relevant vetting checks when they employed staff. Staff were suitably trained and received regular supervisions and appraisals.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Care records showed that people’s needs were assessed before they started using the service. People were protected from the risk of poor nutrition and staff were aware of people’s nutritional needs. Care records contained evidence of people being supported during visits to and from external health care specialists.

Activities and holidays were arranged for people who used the service based on their likes and interests and to help meet their social needs.

People who used the service and family members were aware of how to make a complaint.

The provider had an effective quality assurance process in place. Staff said they felt supported by the registered manager. People who used the service, family members and staff were regularly consulted about the quality of the

Inspection areas

Safe

Good

Updated 18 May 2018

The service remained Good.

Effective

Good

Updated 18 May 2018

The service remained Good.

Caring

Outstanding

Updated 18 May 2018

The service improved to Outstanding.

Responsive

Good

Updated 18 May 2018

The service remained Good.

Well-led

Good

Updated 18 May 2018

The service remained Good.