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Archived: St Anne's Community Services - Lindley Cottage

Reports


Inspection carried out on 19 November 2013

During a routine inspection

People who used the service could not communicate clearly so we observed staff providing support and we spoke with staff and the relatives about the people who used the service at Lindley Cottage. This gave us assurances that staff knew the needs of people and knew how to deliver the care and support effectively.

Our observations of the service showed that care staff spoke with and interacted with people who used the service in a patient and pleasant manner. Care staff supported people in a sensitive way using differing methods of communication to ensure that people understood what was going to happen.

There were systems and processes, policies and procedures in place to support care delivery. Report writing in the care records was mostly up to date and reflected the changes in care and treatment that people received. Our observations of the service showed that people who used the service were involved in a wide range of community-based activities tailored to meet their individual needs.

We saw evidence that people who used the service and their relatives were being listened to and their views and choices were taken into account. We heard that people were involved in a range of community activities on a daily basis including wheelchair ice-skating, horse riding, and walking and shopping activities.

People who used the service appeared happy and comfortable with the surroundings. One relative told us ‘I think it’s a very nice supportive place’

Inspection carried out on 19 July 2012

During a routine inspection

We haven’t been able to speak to people using the service because of their complex needs. We gathered evidence of people’s experiences of the service by reviewing comment cards and the complaints log. We saw that the majority of comments were positive and there were no complaints.