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St Anne's Community Services - Greenacres Good

Inspection Summary


Overall summary & rating

Good

Updated 11 October 2018

St Anne’s Community Services – Greenacres is a residential care home and provides support for up to five people with learning disabilities. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service is provided in a large bungalow and located on a residential road close to a range of community amenities and facilities in Ripon. At the time of our inspection there were four people living there. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection we rated the service as good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were protected from abuse as staff understood how to recognise the signs and report concerns. Staff were recruited safely and people were supported by enough staff to meet their needs. People had their medicines as prescribed and these were managed safely. The provider had systems in place to learn when things went wrong.

Risks to individuals had been assessed and were regularly reviewed. They provided staff with guidance on how to manage identified risks to ensure people's safety. When accident and incidents occurred, these were recorded and investigated by the registered manager to prevent similar incidents reoccurring. The service ensured that people received effective care that met their needs and wishes.

People were protected from discrimination and harassment. Staff had received training and were aware of their responsibilities to ensure people were not disadvantaged because of their disability. People are supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to eat a well-balanced diet and make healthy eating choices. The service responded quickly to people's changing needs and appropriate action was taken to ensure people's wellbeing was protected.

The provider had a complaints policy in place and the registered manager and staff knew what they should do if anyone made a complaint.

There were regular opportunities for people, relatives and staff to give their feedback on the service and the provider had systems in place to monitor the quality of people's care and make improvements.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 11 October 2018

The service remains Good.

Effective

Good

Updated 11 October 2018

The service remains Good.

Caring

Good

Updated 11 October 2018

The service remains Good.

Responsive

Good

Updated 11 October 2018

The service remains Good.

Well-led

Good

Updated 11 October 2018

The service remains Good.