The Care Quality Commission
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Archived: St Anne's Community Services - Cloughside

Overall: Good read more about inspection ratings

Cloughside, Winterbuttlee Road, Walsden, Todmorden, West Yorkshire, OL14 7QJ (01706) 819493

Provided and run by:
St Anne's Community Services

All Inspections

04 August 2015

During a routine inspection

The inspection was unannounced and took place on the 04 August 2015. The last inspection was carried out in September 2013 and at that time the provider was meeting all the regulations assessed.

Cloughside is a care home with nursing which provides care and support to seven people living with learning disabilities and behaviours that challenge. The home is a spacious period property with secure gardens that provide a private leisure area for the people who live there.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The environment was clean and safe but repairs and maintenance were not always dealt with as quickly as they should be. We judged this to be a breach of the regulations.

The home does not have any signage and there is nothing to direct people to the entrance, this combined with a high fence and locked gate does not create a favourable first impression of the service. This was not an accurate reflection of the service which we found to be open and welcoming.

People who lived at the home told us they felt safe. Staff were trained to recognise and report any allegations or suspicions of abuse. New staff did not start work until all the required checks had been carried out and this helped to protect people from the risk of being cared for and supported by staff who were unsuitable to work in a care setting.

There were enough staff to provide people with the support they needed. Staff were trained and supported to develop their skills and knowledge to enable them to provide people with appropriate support. We observed positive interactions between staff and people who lived at the home.

The provider was working in line with the requirements of the Mental Capacity Act and Deprivation of Liberty Safeguards and this helped to make sure people’s rights were protected.

People’s dietary needs and preferences were catered for and people were supported to choose healthy options. People were supported to meet their health care needs and had access to the full range of NHS services.

People were supported to make decisions about their day to day lives and their privacy and dignity was respected. Their care records included information about their individual needs and preferences and showed clearly what staff needed to do to make sure people received the right support.

There was a complaints procedure and people were given information about this.

People who lived in the home and their representatives were given the opportunity to share their views about the quality of the services provided.

The provider had systems in place to heck the quality of the services and there was evidence action was taken to deal with any shortfalls identified.

There were one breach of regulations and you can see the action we have asked the provider to take at the back of the full version of this report.

11 October 2013

During a routine inspection

In this report we have been asked by the provider to refer to people using the service as clients.

We arrived at Cloughside at 9am on the morning of our visit and were met by a member of staff who had worked the night shift. They were waiting for the home manager to arrive. The home manager and deputy manager both arrived a few minutes later.

On the day of our visit there were seven male clients living at the home. When we looked around the home we saw that most of them were already out of bed and were spending time in the communal areas of the home. We saw that clients appeared relaxed in their surroundings and we observed interactions between clients and staff that were positive.

We saw client's individual needs were assessed thoroughly and care and support was developed from an assessment of their needs. Clients appeared well-dressed and well cared-for.

The manager told us all of the clients had been living at Cloughside for at least a year, and some for several years. They said that staff turnover was low; this meant staff knew the clients well. The manager said 'As a team here they're good at what they do. People are familiar with the guys and our plans of care are right for them'.

We were not able to speak to any of the clients who lived at the home, due to their communication difficulties. During the visit we spoke with the manager and the deputy manager. After the visit we spoke with two relatives about their experience of the service provided at Cloughside.

One relative said 'They look after him beautifully; I have no complaints. I couldn't wish for a better place'. Another said 'It's all fine; no problems at all. He's settled in really well, considering he doesn't like change, he goes away on holidays. Yes, he seems really happy there'.

8 February 2013

During a routine inspection

In this report we have been asked to refer to the people using the service as clients.

On the day of the inspection there were seven clients living at Cloughside. Clients living at Cloughside have complex needs which meant they were unable to talk to us. During our visit we observed clients interacting with staff over lunchtime. We spoke with the deputy manager, a senior nurse, two support workers and two relatives.

The two support workers we spoke with said the team was good to work with and they felt well-supported. One of them told us 'Communication is really good here, compared with other places I have worked' and the other said 'I think we support the guys really well.'

The relatives we spoke with told us the staff at Cloughside regularly updated them about their relatives' health and welfare. They said they felt the care was good and they were involved in care decisions. One of the relatives told us 'he responds really well to the staff there'; another relative said 'he seems happy and really settled'. They told us they felt their relatives were safe living there.

We saw client's individual needs were thoroughly assessed and their care and support plan was developed from this information.

We found there were sufficient numbers of staff with the right knowledge, experience, skills and qualifications to support clients at all times. Staff had received appropriate training for their roles and understood the importance of reporting suspected abuse.