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St Anne's Community Services - Boroughbridge Road Good

Inspection Summary


Overall summary & rating

Good

Updated 18 September 2018

St Anne’s Community Services - Boroughbridge Road is a residential care home and provides support for three people with learning disabilities. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service is provided in a large Victorian style house and located in a residential road close to a range of community amenities and facilities in Knaresborough. At the time of our inspection there were three people living there. A registered manager was in post.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People had risk assessments in place that identified any potential hazards to their well-being. Accidents and incidents were analysed to reduce the risk of reoccurrence. Medicines were stored and administered safely and the premises were well maintained to keep people safe. There were enough staff to meet people's needs and safe recruitment practices helped to prevent unsuitable staff from working at the service.

There were systems and processes in place to protect people from the risk of harm. Staff were able to tell us about different types of abuse and were aware of action they should take if abuse was suspected. They were confident the registered manager would address any concerns.

Staff were kind and caring and respected people's privacy and dignity. Care was person centred and people were provided with choice. Staff included people, listened to how they liked to be supported and knew what their preferences were. Staff knew people well and promoted their independence. People are supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were provided with sufficient food and drink to maintain their health and wellbeing. Staff supported people to access healthcare professionals and services. They also supported people to follow their interests and take an active part in the wider community. There were individual activity plans in place for each person based on their preferences and needs. Staff were aware of people's individual communication needs and used the most accessible means to share information about their support with them.

The registered manager and provider monitored the quality of service provided to ensure that people received a safe and effective service which met their needs.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 18 September 2018

The service remains Good.

Effective

Good

Updated 18 September 2018

The service remains Good.

Caring

Good

Updated 18 September 2018

The service remains Good.

Responsive

Good

Updated 18 September 2018

The service remains Good.

Well-led

Good

Updated 18 September 2018

The service remains Good.