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St Anne's Community Services - Dewsbury 2 Good

Inspection Summary


Overall summary & rating

Good

Updated 11 April 2019

About the service:

St Anne’s Community Services – Dewsbury 2 is registered to provide accommodation and personal care for people with mental health needs. At the time of our inspection there were four people living in the service.

People’s experience of using this service:

• People we spoke with told us they felt safe with the staff who supported them. Staff understood their roles and responsibilities to keep people safe from harm.

• Medicines management was safe. Staff received appropriate training before they could administer and support people with their medicines.

• Regular checks were undertaken to ensure the equipment was safe.

• Staff were recruited safely. There were enough staff to keep people safe and to meet their care needs. Staff were receiving appropriate training relevant to their role. Staff said they felt supported by the registered manager.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• Care records were up to date and detailed the care and support people wanted and needed. Risk assessments were in place and showed what action had been taken to mitigate identified risks.

• There was a complaints procedure and people knew how to raise concerns or complaints about the care or support they received.

• The manager provided staff with leadership and was approachable and supportive. Regular audits and checks were carried out and used to drive continuous improvements to the service people received.

• Staff worked closely with a range of community health care professionals to make sure people’s health needs were met.

• For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

At the last inspection the service was rated good (report published 5 September 2016).

Why we inspected:

This was a planned inspection to confirm that this service remained good.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection report


Inspection areas

Safe

Good

Updated 11 April 2019

The service was safe

Details are in our Safe findings below.

Inspection report


Effective

Good

Updated 11 April 2019

The service was effective

Details are in our Effective findings below.

Inspection report


Caring

Good

Updated 11 April 2019

The service was caring

Details are in our Caring findings below.

Inspection report


Responsive

Good

Updated 11 April 2019

The service was responsive

Details are in our Responsive findings below.

Inspection report


Well-led

Good

Updated 11 April 2019

The service was well-led

Details are in our Well-Led findings below.

Inspection report