3, 4 May 2011
During a routine inspection
Visitors were welcome in the home at any time and people said they were supported to maintain good contact with their family and friends. Relatives spoken with were very satisfied with the quality of care provided and felt that their family members were looked after in a caring and sensitive manner.
People made complimentary comments about the food and said that staff were aware of their likes and dislikes, so they were could plan the meals around everyone's preferences.
People liked their bedrooms and were able to furnish them with them with their own belongings and possessions.
People made positive comments about the staff team and felt they could talk to the any of the staff or the manager if they had a problem or query.