St Anne's Community Services - Alcohol Services

Updated 5 November 2019

St Anne’s Community Services – Alcohol Services is a detoxification service and a residential rehabilitation service. It is located in the independent sector and belongs to a larger charity called St Anne’s which provides services for people with mental health issues, leaning disabilities, substance misuse and homelessness. The alcohol service, based in Leeds, provides treatment to men and women over 18 years of age.

The service is separated into:

• A five-bed detoxification service which provides residential alcohol detoxification to adults who require a safe and supervised place to withdraw from alcohol. This includes clients who are stable on substitute prescriptions for opiate dependency.
• An 18-bed residential rehabilitation service provides adults who have been experiencing alcohol-related problems with an intensive period of support to maintain abstinence from alcohol.

Clients can attend the detoxification service without attending the residential service, and vice versa. Clients can also attend for a detoxification from alcohol and then continue into the residential service. The referral route for both the detoxification and the rehabilitation services is through the community-based substance misuse services in Leeds.

The service had a registered manager in place at the time of inspection. The service registered with the Care Quality Commission on 15 March 2011. The service is registered to provide one regulated activity:

• Accommodation for persons who require treatment for substance misuse.

Six inspections have been undertaken since St Anne’s Alcohol Services were first registered. At the last inspection on 24 July 2017 we found that St Anne’s Alcohol Services was not meeting all the Health and Social Care Act (Registration) Regulations 2009. We issued the provider with one requirement notice in relation to one regulation:

Regulation 18: Notification of other incidents. The provider had not submitted a notification to the Care Quality Commission following an incident of an allegation of abuse in relation to a service user. 

Updated 5 November 2019

We rated St Anne’s Community Services – Alcohol Services as good because:

• The service provided safe care. The clinical premises where clients were seen were safe and clean. The service had enough staff. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.
• The teams had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured that these staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and relevant services outside the organisation.
• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning.
• The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet.
• The service was well led, and the governance processes ensured that its procedures ran smoothly.

However:

• Staff had not disposed of some clinical waste in line with the provider’s policy.
• Clients and visitors did not have access to alarms to alert staff to their urgent need for support.
• One bank nursing member of staff did not have access to the same levels of supervision as substantive staff. 

Updated 5 November 2019