St Anne's Community Services - Alcohol Services

Updated 8 June 2026

We assessed St Anne’s Community Services- Alcohol Services on 7 and 8 April 2026.

St Anne’s Community Services- Alcohol Services was registered with CQC in March 2011 to deliver the following regulated activity: Accommodation for persons who require treatment for substance misuse. The service had a Registered Manager at the time of the inspection.

The last inspection of this service was undertaken in September 2019 for which the service was rated good, with an outstanding in caring. We found:

• The service provided safe care. The clinical premises where clients were seen were safe and clean.
• The service had enough staff.
• Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.
• The staff teams had access to the full range of specialists required to meet the needs of clients under their care. Staff worked well together as a multidisciplinary team and relevant services outside the organisation.
• Managers ensured that these staff received training, supervision and appraisal.
• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning.
• The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet.
• The service was well led, and the governance processes ensured that its procedures ran smoothly.

At this inspection we did not identify any breaches of regulation.

At this inspection we assessed 1 assessment service group; Substance misuse services, where we assessed 34 quality statements.

The rating of the service has remained good.

Updated 9 December 2025

St Anne’s Community Services – Alcohol Services is a detoxification service and a residential rehabilitation service based in Woodhouse, Leeds. It is in the independent sector and belongs to a larger charity called St Anne’s which provides services for people with mental health issues, substance misuse and homelessness.

The service provides treatment to men and women over 18 years of age.

The service is separated into:

• A five-bed detoxification service, which provides residential alcohol detoxification to adults who require a safe and supervised place to withdraw from alcohol. This includes clients who are stable on substitute prescriptions for opiate dependency.
• An 18-bed residential rehabilitation service, which provides adults who have been experiencing alcohol-related problems with an intensive period of support to maintain abstinence from alcohol.

The referral route for both the detoxification and the rehabilitation services is through the community-based substance misuse services in Leeds.

We inspected St Anne’s Community Services - Alcohol Services on 7 and 8 April 2026. We assessed all 34 quality statements and rated the service as good across all domains, and good overall because:

• The service had a proactive and positive culture of safety, based on openness and honesty. Staff knew how to report incidents and the systems in place to do so worked well.
• There were effective referral and admission processes in place, and we found evidence of good joint working with community substance misuse and mental health services.
• The service was very proactive in the recruitment and training of volunteers.
• Staff understood how to protect clients from abuse and the service worked well with other agencies to do so. Staff had training on how to recognise and report abuse, and they knew how to apply it.
• Feedback from people who used the service, those who are close to them and stakeholders was continually positive about the way staff treat people. People told us that staff went the extra mile and the care they received exceeded their expectations.
• The service had enough nursing and medical staff, who knew the clients well and received appropriate training to keep people safe from avoidable harm.
• Leaders had a very good understanding of the services they managed and could explain clearly how teams worked to provide high quality care. Staff were extremely positive about managers and leaders, describing them as visible, supportive, and approachable.
• Managers could describe and give examples of innovations and quality improvements initiatives which were in place and how they helped shape and improve client care.

Mental Health Act and Mental Capacity Act Compliance Summary

The service was not registered to admit people detained under the Mental Health Act. Nevertheless, Staff were trained in and had a good understanding of the Mental Health Act. 90% of staff had received training in the Mental Health Act. The provider had relevant policies and procedures that reflected the most recent guidance. Staff had easy access to local Mental Health Act policies and procedures and to the Code of Practice.

95% of staff had had training in the Mental Capacity Act. Staff had a good understanding of the Mental Capacity Act, in particular the five statutory principles.

The service did not admit people who were subject to deprivation of liberty safeguards under the Mental Capacity Act. Staff knew where to get advice from within the provider regarding the Mental Capacity Act, including deprivation of liberty safeguards. Care records evidenced that staff took all practical steps to enable clients to make their own decisions. For clients who might have impaired mental capacity, staff assessed and recorded capacity to consent appropriately. They did this on a decision-specific basis with regard to significant decisions.

When clients lacked capacity, staff made decisions in their best interests, recognising the importance of the person’s wishes, feelings, culture and history.