We carried out a review of the data available to us about C4 Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about C4 Care Limited, you can give feedback on this service.
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of the inspection the agency supported seven people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People we spoke with were positive about the agency and the support provided. One person said, “Fantastic they are outstanding.” Staff were recruited safely and deployed to meet specific needs of people. Staff understood the fundamentals of safeguarding people from the risk of abuse. Training was provided and updated regularly. Staff managed medicines in line with national guidelines in people’s own homes. Support for people was planned to ensure the persons needs and wishes were considered. Risks were assessed both for the environment and when out in the local community. Staff were provided with personal protective equipment to protect people and themselves from the spread of infection.
People received support with their healthcare and nutritional needs. they were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff training was ongoing and comments from staff were positive about access and training courses on offer. Staff we spoke with confirmed this.
People supported by the agency told us staff who visited them were polite, reliable and professional in their approach to their work. Staff supported people to attend healthcare appointments if that was required.
The service had a complaints procedure which was made available to people they supported. People we spoke with told us they knew how to make a complaint if they had any concerns. No complaints had been received by the agency.
The registered manager had auditing systems to maintain ongoing oversight and development of the service. Quality assurance processes ensured people were able to give their views of the service. In addition, ‘spot checks’ were completed by senior staff to ensure the agency maintained a good service and any issues could be addressed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 12 December 2021 and this is the first inspection.
Why we inspected
This was a planned first inspection based on their registration.
Follow Up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.