Glentworth House

Updated 25 September 2025

Date of Assessment: 1 October 2025. Glentworth House provides accommodation with nursing care for people with nursing and complex needs and some who were living with dementia. Our assessment was prompted by the length of time since the last inspection, and the previous rating of the service. At our last inspection we identified some areas of improvement were needed. These improvements had been made, and the overall rating has changed from Requires improvement to Outstanding at this inspection.
People’s needs had been assessed and reassessed to an excellent standard, which led to some outstanding experiences and outcomes for people. The management and staff team developed and used best practice guidance to enable people to have the finest experiences of support they could. Staff supported people to live healthy lives in innovative ways, whilst maintaining and respecting their choices. This had a hugely positive impact for people. Staff were incredibly kind, caring and supportive and were committed to supporting people to live the way they wanted to. People were fully in control of their care and support and staff prioritised supporting them to be as independent as they chose to be. People were treated as individuals and the positive outcomes people had been supported to achieve were excellent.
Leaders and staff had a shared vision and positive culture based on listening, learning and trust. There was a culture of continuous improvement with staff supported to improve their practice and progress in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. Feedback from staff, relatives and health professionals emphasised this was an extremely well run and caring service. The provider’s policies, procedures and practices promoted and upheld human rights.

Updated 25 September 2025

People and relatives were resoundingly positive about the quality of care at Glentworth House. Where people were unable to directly tell us about their care experience, we observed the interactions between people and staff. This approach showed people were included and listened to and staff consistently interacted positively with them. People told us they felt safe and were fully involved in planning their care and understood their rights. People and their relatives said they received high quality care from knowledgeable staff who treated them as individuals. A relative told us, “I feel very blessed that [my relative] lives here, he could not want for more.”

People described how staff treated them kindly and how they were supported to have a full and active life, in line with their preferences and choices about how they liked to spend their time. As a result of the support people received, they had experienced very positive outcomes. They had been supported to increase their independence, become a part of their community and follow their favoured past times. One person told us, “I love it here. Nothing else to add, just that they are really good here, really caring and I’ve settled in really well.” People and their relatives knew staff and leaders well and felt confident in their leadership.