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Glentworth House Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 2 May 2019

About the service:

Glentworth House is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Glentworth House is registered to provide accommodation and nursing care for up to 33 people. At the time of the inspection there were 28 people living at the home.

What life is like for people using this service:

• People told us they felt safe living at Glentworth House. However, we found some improvement was needed to reduce the risk of cross infection between people, to ensure medicines were managed in accordance with best practice guidance and to ensure safe recruitment practices were followed consistently.

• Quality assurance processes were not always effective. They had not identified concerns we found during the inspection, relating to the management of medicines, infection control and recruitment practices. Updates identified during care plan reviews were not always completed.

• People’s needs were met in a personalised way by staff who were highly competent, kind and caring. Individual and environmental risks were managed appropriately.

• People’s rights and freedoms were upheld. Staff acted in the best interests of the people they supported.

• People were empowered to make their own choices and decisions. They were involved in the development of their personalised care plans.

• People felt listened to and knew how to raise concerns. They, and healthcare professionals told us they would recommend the home to others.

• Staff respected people’s privacy and protected their dignity.

• People and staff were engaged in the running of the home.

• The home experienced low levels of staff turnover, which enabled staff to develop meaningful relationships with people and a comprehensive understanding of their needs.

• Everyone we spoke with, including external professionals, had confidence in the management and felt the home was run well.

The service has been rated Requires improvement it met the characteristics for this rating in two of the five key questions. More information is in the full report, which is on the CQC website at: www.cqc.org.uk

Rating at last inspection:

The service was rated Good overall at the last full comprehensive inspection, the report for which was published on 9 September 2016.

Why we inspected:

This was a planned inspection based on the previous inspection rating.

Inspection areas

Safe

Requires improvement

Updated 2 May 2019

The service was not always safe

Details are in our Safe findings below.

Effective

Good

Updated 2 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 2 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 2 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 2 May 2019

The service was well-led

Details are in our Well-led findings below.