Complete Care Services Rossendale

Complete care Services Rossendale is a domiciliary care service providing personal care to people living in their own homes. The service provides support to younger adults and older people with a physical disability, sensory impairment, learning disabilities or autistic spectrum disorder. At the time of our inspection there were 68 people using this service, including 58 people who were receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People’s experience of using this service and what we found

Right Support

Risks to people’s health and safety were managed well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. However, the policies and systems in the service did not always support this practice as consent to care forms were not always in place. We made a recommendation about this. There were enough skilled and experienced staff to safely care for people and recruitment processes were safe. We were assured IPC practices were safe. Staff treated people well and people were supported to make their own decisions about the care they received.

Right Care

Medicines were mostly managed safely. However, we found protocols were not in place to guide staff on ‘as required’ medicines. We made a recommendation about this. People’s needs were assessed prior to them starting to use the service and these assessments helped to develop person centred risk assessments and plans. People had been involved in the care planning process and staff had time to read people’s care plans. People’s privacy, dignity and independence was respected and promoted.

Right Culture

Governance systems could be further strengthened to ensure the provider was working in line with their policies and procedures. We made a recommendation about this. The provider had a robust lessons learnt procedure in place and we saw evidence of concerns being shared amongst the staff team through staff meetings and learning. There was a complaints procedure in place and people and their relatives told us they had no need to complain about the service. Staff had their competency checked regularly though spot checks and supervision. Staff were aware of their safeguarding responsibilities and felt comfortable raising concerns. People and staff spoke highly of the management team.

For more details, please see the full report for Complete Care Services Rossendale which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18 January 2022 and this is the first inspection.

The last rating for the service under the previous provider was good, published on 7 November 2018.

Why we inspected

The inspection was prompted due to Complete Care Services Rossendale being a newly registered service.

Recommendations

We made recommendations in relation to the management of medicines, consent and overall governance at this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.