22 July 2022
During a routine inspection
Letter from the Chief Inspector of General Practice
We rated this service as Good overall. This was the service’s first inspection.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Requires improvement
We carried out an announced comprehensive inspection at DoktorABC on 22 July 2022 as part of our inspection programme. The service provides patients with a platform to purchase a medicine for a limited number of ailments such as men’s and women’s sexual health, contraception and travel medicines.
At this inspection we found:
- The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
- The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated people with compassion, kindness, dignity and respect.
- Patients could access care and treatment from the service within an appropriate timescale for their needs.
- There was a focus on continuous learning and improvement within the organisation. However, the service was in its infancy and improvements were required to ensure consistent processes were in place for example when monitoring the quality of the service and when recruiting more staff when the service expanded.
The areas where the provider must make improvements as they are in breach of regulations are:
- Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
The areas where the provider should make improvements are:
- Continue to expand processes for auditing prescribing, anti-microbial stewardship and clinical documentation.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services