This service is rated as Good overall. This was the service’s first inspection since registration with the Care Quality Commission.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at The Bronte Clinic as part of our inspection programme. This was the service’s first inspection since registration with the Care Quality Commission.
The Bronte Clinic is an independent healthcare service specialising in women’s health and wellbeing.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The Bronte Clinic provides a range of non-surgical cosmetic interventions, for example dermal fillers and chemical peels which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.
Our key findings were:
- The service was providing safe care. There were clear systems for managing risks.
- The service was providing effective care. The effectiveness and appropriateness of the care provided was reviewed. There was some evidence of quality improvement activity.
- The service was providing caring services.
- Staff treated patients with compassion, kindness, dignity and respect. Feedback from people who used the service was positive.
- The service was providing responsive care in accordance with the relevant regulations. People were supported to access the service when they wanted to. There were systems and processes in place to manage feedback.
- The service was providing well-led care. Leaders have the capacity and skills to deliver high-quality, sustainable care. They demonstrated a vision to deliver high quality care and promote good outcomes for patients.
Whilst we did not find any breaches of the regulations, the areas where the provider should make improvements are:
- Review and improve the scope of quality improvement activity including audits.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services