Partners in Care (Nottingham) Limited

Updated 5 March 2026

Date of assessment was 9 March 2026 to 12 March 2026. Partners in Care (Nottingham) Limited is a homecare service providing care and support to adults of all ages, people who are living with dementia, mental health conditions, substance misuse problems, physical disabilities or sensory impairments living in their own home.

At the time of our assessment 24 people were supported by the service with a regulated activity. Regulated activity is defined as help with care related to personal hygiene and eating. The provider had registered with us on 26 January 2022, and this is their first assessment. This was an offsite assessment; this meant we requested all records to be sent to us electronically and reviewed them offsite. We announced the assessment 72 hours before to ensure there would be someone available at the office to support the assessment and send all the requested information.

The registered manager was experienced, capable, and compassionate, who provided clear leadership and maintained a positive culture within the service. Effective governance systems were in place and provided robust and accurate oversight of the service. Quality assurance processes were established and helped maintain safe and consistent standards of care. There were enough staff to ensure people received their scheduled care visits, and staff remained for the full allocated time. Care plans were detailed and included clear written guidance to ensure staff could support people safely and effectively. Medicines were managed safely, and all incidents and accidents were appropriately reviewed to identify learning and reduce future risks. People were treated with kindness and respect, and both staff and the registered manager demonstrated a strong understanding of people’s needs and preferences. However, the Mental Capacity Act (2005) was not always applied consistently. Decision‑specific capacity assessments were not routinely completed for people identified as potentially lacking capacity, which meant some decisions were not fully aligned with legal requirements.

Updated 5 March 2026

We gathered feedback from people and relatives.

People and relatives told us they, or their loved ones, were safe. One family member told us, “Very, very safe, [staff] are really lovely people.” Another family member told us, “I always feel [person] is safe; they [staff] do the things I’ve asked and they [staff] write up what they have done, it makes me feel better.”

People told us they were supported by a kind and caring staff team. One person told us, “they [staff] seem to know what they are doing, they [staff] are competent and caring, and they [staff] don’t rush.” There had been no missed care calls. One person told us, “No [missed calls]. Sometimes when I had lunchtime visits, they were a bit late, but they [staff] always sent a text to let me know.” Staff had recorded all the care and support that had been provided after each care call. One person told us, “They fill it [daily record booklet] in every day. Sometimes I read it, it’s comprehensive what they do, and they tick the relevant pages.” People told us the communication was good, one person told us, “I chat with [registered manager] regularly, I’ve no problem at all.”

When we asked what the service does well. Relatives told us, “They [staff] are very, very reliable, very friendly and my husband enjoys them [staff] coming. They are very efficient; it works out very well for us.” And another relative told us “The ladies are just lovely, very helpful. Mum has a camera as she has dementia, I check every so often, it’s nice to hear them talking, not patronising. I trust them with my mum.”