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Archived: Havelock House Nursing Home Requires improvement

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Requires improvement

Updated 13 February 2021

Havelock House is a residential care home providing personal and nursing care for up to 27 people aged 65 and over. There were 14 people living at the home during the inspection.

The pandemic had put pressure on staff levels as some staff had to self-isolate. The registered manager took advice and managed the situation until staff returned to work. At the time of the inspection only one person remained in isolation in their room. Although people were now able to access communal areas, most people chose to remain in their rooms throughout the day. The dining room was no longer being used at meal times. People were having their meals in their rooms to aid social distancing. People were able to access the large communal lounge and were supported to remain socially distanced as required.

The home had designated cleaning staff to ensure levels of cleanliness were maintained, this included regular cleaning of communal areas, shared bathrooms and toilets. All staff ensured regular disinfection of frequently touched surfaces of the home for example handrails and bannisters. We suggested that staff recorded the times when high touch areas were cleaned to ensure this was documented.

The registered manager had followed current guidance in relation to infection prevention and control. This included enhanced cleaning schedules and personal protective equipment (PPE) stations located around the home. The home was currently closed to non-essential visitors. Measures had been implemented to ensure people and staff entering the home did so following current guidance regarding PPE and social distancing.

Inspection areas

Safe

Requires improvement

Updated 13 February 2021

Further information is in the detailed findings below.

Effective

Requires improvement

Updated 13 February 2021

Caring

Good

Updated 13 February 2021

Responsive

Good

Updated 13 February 2021

Well-led

Requires improvement

Updated 13 February 2021