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Havelock House Nursing Home Requires improvement

All reports

Inspection report

Date of Inspection: 29 May 2013
Date of Publication: 27 June 2013
Inspection Report published 27 June 2013 PDF


Inspection carried out on 29 May 2013

During a routine inspection

During our inspection we spoke with four people who lived at the home and with five members of staff. These included the owner, the manager, the chef, the activities co-ordinator and a care worker. We reviewed a range of information from other sources to help us understand the views of people who were using the service. This included minutes of meetings and individual care records.

We observed that people and relatives had positive relationships with care staff, were being treated well, receiving good care and supported in a sensitive and professional manner. People told us that their nutritional needs were being fully met. Staff reported that they felt valued, trained and supported and demonstrated a good understanding of people�s individual care needs. One member of staff told us �We try hard to provide the best service to the people who live here; this is their home�.

The provider had a range of systems embedded into practice to address security and maintenance issues and to monitor the quality of service. People described the home as ''a happy home�, told us that it was a ''good place to live'' and that they could speak with the manager at any time if they had any concerns.

We found that care plans, staff records and other records relevant to the management of the home were accurate and fit for purpose.