You are here

Wellington and Longforth House Good

Inspection Summary

Overall summary & rating


Updated 23 June 2021

Wellington and Longforth House is registered to provide accommodation with nursing or personal care, for up to 43 people. There were 41 people using the service at the time of our inspection. The service is in the town of Wellington.

The home is divided into two units, Longforth House and Wellington House. The Longforth unit supports people with a range of mental health needs. The Wellington unit supports older people with dementia and mental health needs. Each of these units has its own staff team, communal spaces and secure outside garden for people to use as they choose.

People’s experience of using this service and what we found

Improvements had been made with the quality management systems at the home. The management team were responsive and where appropriate took swift action to address shortfalls. They had developed and improved their systems to provide people with quality care.

People and families were happy with the quality of care and leadership at the home. A relative said “Absolutely fabulous down there, extremely good during the difficult time we have been having. No complaints at all.”

The provider made sure infection control processes helped keep people safe during the COVID-19 pandemic. The home was clean and there were PPE stations situated at several points throughout the home. The service was adapted to meet the needs of people living with dementia.

Staff understood the requirements of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

Staff received robust induction, training and supervision and had the skills and knowledge to deliver care effectively.

People had a pleasant dining experience and their nutritional needs were met.

There were effective channels of communication for the staff team. People had access to other health care professionals as needed.

People received person centred care and staff knew the people they were supporting well. Care plans identified the support people needed to communicate and how they preferred their care to be delivered.

Staff had supported people to maintain relationships that were important to them. People enjoyed a range of activities. People had completed a life history with staff, so staff could work to ensure people’s interests and individual social needs were met.

Systems were in place to monitor and respond to complaints.

Staff were positive about the home and the leadership of the management team. The registered manager understood their role and responsibilities in ensuring people received high quality care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Requires Improvement (report published 24 October 2019) with one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Ratings from previous comprehensive inspections for the key questions we did not inspect were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Wellington and Longforth House on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 23 June 2021

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.



Updated 23 June 2021

The service was effective.

Details are in our effective findings below.



Updated 23 June 2021



Updated 23 June 2021

The service was responsive.

Details are in our responsive findings below.



Updated 23 June 2021

The service was well-led.

Details are in our well-Led findings below.