• Care Home
  • Care home

The Heathers Residential Care Home

Overall: Good read more about inspection ratings

35 Farnaby Road, Bromley, Kent, BR1 4BL (020) 8460 6555

Provided and run by:
The Heathers Residential Care Home Limited

Important: We are carrying out a review of quality at The Heathers Residential Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Latest inspection summary

On this page

Background to this inspection

Updated 9 December 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector and an Expert by Experience on the first day of the inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. On the second day of the inspection a pharmacist specialist visited the service.

Service and service type

The Heathers Residential Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was an appointed manager in post who was in the process of registering with the CQC to become the registered manager for the service.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We also checked the information we had about the service including notifications they had sent us. A notification is information about incidents or events that providers are required to inform us about. We asked the local authority commissioning and safeguarding teams for any information they had about the service. We used all this information to plan our inspection.

During the inspection

We spoke with 10 people using the service about their experience of the care provided. We carried out observations of the support provided to people in communal areas. We also spoke with 5 relatives of people using the service and asked them for their experiences. We spoke with 10 members of staff including the provider and nominated individual, the manager, administration staff, senior care staff, the chef, care staff and the activities organiser. We reviewed a range of records, including 4 people’s care records, 7 people’s medicines records, staff records in relation to recruitment and training and other records relating to the management of the service, such as policies and procedures.

Overall inspection


Updated 9 December 2023

About the service

The Heathers Residential Care Home provides personal care and support to older people, some of whom were living with dementia. At the time of the inspection, there were 13 people using the service.

People’s experience of using this service and what we found

Medicines were mostly managed safely. We have made recommendations about best practice with regards to the monitoring of ‘when required medicine’ protocols and the monitoring of the application of patches. Prompt actions were taken during the inspection to address these issues.

People told us they felt safe. Staff knew what action to take if they had any concerns. Risks to people were assessed and safely managed. Accidents and incidents were managed and acted on in a timely manner. There were enough staff to support people safely. Safe recruitment practices were in place. People were protected from the risk of infection.

Staff were supported through training and supervision. People's needs were assessed, to ensure they could be safely met. Staff understood the requirements of the Mental Capacity Act 2005 (MCA). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to maintain a healthy diet and had access to health care professionals when required.

People told us staff were caring and kind and they respected their dignity and independence. Care records were reflective of individuals needs and preferences. People were aware of the complaints procedures and knew how to raise a complaint. The provider had effective quality assurance systems in place to monitor the quality and safety of the service on a regular basis. The provider worked in partnership with health and social care professionals to ensure people's needs were planned and met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 15 May 2018)

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.