The Care Quality Commission
  • Hospital
  • Independent hospital

Joseph House

Overall: Good read more about inspection ratings

970 Stratford Road, Shirley, Solihull, B90 4ED 0800 060 8623

Provided and run by:
Curis Healthcare Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment of Surgery

Enhance Medical is operated by Curis Healthcare Limited. The clinic is a private cosmetic surgery location which opened in December 2021. The service provided operations such as breast augmentation, wound care, liposuction, and hair transplants. Enhance Medical Care is based in Shirley, Solihull. The service had 2 registered managers, 1 that oversaw the daily operational and management of the service and 1 who oversaw the clinical operations of the service. There was also a nominated individual in post. We looked at 10 patient records, spoke with 3 patients, and 15 members of staff. We observed 2 episodes of patient care. We looked at 4 staff files. The assessment included 2 CQC inspectors. We carried out this focused assessment due some information of concern. We carried out a 1 day announced visit on Tuesday 26 November 2024. We assessed 15 quality statements across safe, effective and well-led. We have combined the score for these areas with the previous scores from our inspection in January 2023 to give the overall inspection rating. Our rating of the service remained the same as Good. The service had processes in place to continuously learn, drive improvement and look for innovation on how to improve the service patients received. Staff were informed about and understood the risks relating to people using the service. There was an effective approach to assessing and managing the risk of infection, which was in line with current relevant national guidance and standards. The service had a vision for what it wanted to achieve and a strategy to turn it into action. Staff and leaders shared the same vision for the service which included providing clinical excellence and patient care.

During an assessment of the hospital overall

Enhance Medical is operated by Curis Healthcare Limited. The clinic is a private cosmetic surgery location which opened in December 2021. The service provided operations such as breast augmentation, wound care, liposuction, and hair transplants. Enhance Medical Care is based in Shirley, Solihull. We carried out this focused assessment due some information of concern. As this assessment was based on risk, we only completed quality statements which were connected to the areas of concerns and therefore we did not complete enough quality statements to re-rate all of the key lines of enquiry or service overall. We assessed 15 quality statements across safe, effective and well-led. We have combined the score for these areas with the previous scores from our inspection in January 2023 to give the overall inspection rating. Our rating of the service remained the same as Good.

31 January 2023

During a routine inspection

We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service-controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available 6 days a week.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families, and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported, and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.