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Aspire Living - 94 Chatsworth Road Good

Inspection Summary


Overall summary & rating

Good

Updated 27 September 2017

The inspection took place on 23 and 24 August 2017. The first day of our inspection was unannounced.

Aspire Living - 94 Chatsworth Road provides accommodation and personal care for up to four people who have a learning disability who may also have physical disabilities. At the time of the inspection, four people were living at the home.

The service is required to have a registered manager and there was a registered manager in post when we inspected. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run

People were protected from avoidable harm and abuse. Staff had received training in, and understood, how to work safely and recognise and report abuse. The risks to people had been assessed, kept under review and plans put in place to manage these. The involvement of people’s relatives, where appropriate, in decisions about risks affecting their family members was actively encouraged. Staffing levels at the service meant people’s needs were met safely and flexibly. The provider followed safe recruitment procedures to ensure prospective staff were suitable to work with the people living at the home. People received their medicines safely and as prescribed from trained staff.

Staff had the training and ongoing management support required to work effectively. People’s rights under the Mental Capacity Act 2005 were understood and protected by the provider and staff team. People had enough to eat and drink, and any associated needs or risks were managed with appropriate input from nutritional specialists. Staff helped people to access healthcare services and took prompt action in response to any significant changes or deterioration in their health.

Staff adopted a kind and compassionate approach towards people’s care and support, taking the time to get to know people well. People’s involvement in decision-making that affected them was actively encouraged. People were treated with dignity and respect by staff who understood their associated responsibilities.

People received personalised care and support shaped around their assessed needs and preferences. Staff understood the importance of, and followed, people’s care plans. People had support to spend time doing things they found interesting and enjoyable, both inside the home and out in the local community. People’s relatives knew how to raise concerns and complaints with the provider, and felt comfortable doing so.

The management team promoted positive, open communication with people. their relatives and the community professionals involved in their care. Staff felt valued, supported and able approach the management team for any additional guidance or advice needed. The provider carried out effective quality assurance activities to assess, monitor and improve the quality of the service.

Inspection areas

Safe

Good

Updated 27 September 2017

The service was Safe.

People were protected from abuse by staff who understood how to recognise and report any concerns of this nature. The risks to people were assessed and plans put in place to manage these. People's medicines were handled and administered in line with good practice.

Effective

Good

Updated 27 September 2017

The service was Effective.

People were supported by staff with the required knowledge, skills and support to meet their needs effectively. People's rights under the Mental Capacity Act 2005 were understood and protected by the provider and staff. Any risks or complex needs associated with people's eating and drinking were assessed, reviewed and managed.

Caring

Good

Updated 27 September 2017

The service was Caring.

Staff adopted a caring approach towards people's care and support, and treated people with dignity and respect. People's involvement in decision-making about their care was actively encouraged by staff.

Responsive

Good

Updated 27 September 2017

The service was Responsive.

People's care plans contained information about what was important to them, and were adhered to by the staff supporting them. People had support to spend time doing things they found enjoyable and interesting. People's relatives knew how to raise concerns and complaints about their family members' care and support.

Well-led

Good

Updated 27 September 2017

The service was Well-led.

The management promoted an open and inclusive culture within the service. Staff benefited from effective leadership and management. Quality assurance systems and procedures were used to improve the service people received.