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Aspire Living - 1-2 Markyes Close Good

Inspection Summary


Overall summary & rating

Good

Updated 23 January 2019

What life is like for people using this service:

• People enjoyed living at Aspire Living - 1-2 Markeys Close and were cared for by staff who were kind and recognised people’s areas of independence.

• Staff promoted people’s right to dignity and privacy and were respectful to the people they cared for.

• People's, their relatives' and other health and social care professional’s views were listened to when people’s needs were assessed and plans for their care were developed. The provider and staff addressed potential barriers preventing people moving to the home. This approach enabled people to move to the home, and continue with relationships which were important to them.

• People were encouraged to make their own decisions and choices; staff supported people by using people’s preferred ways of communicating. We found people had access to a range of pictorially based information to help them make their own decisions. The registered manger planned to work with other health and social care professionals to further enhance people’s individual communication plans and to enable people to continue to access information.

• Staff knew people’s safety needs well and supported people so their individual risks were reduced.

• People were supported to have their medicines regularly, by staff who were competent to do this. People’s medicines were regularly checked and reviewed.

• There were sufficient staff to care for people at the times people wanted assistance.

• The environment at the home was regularly checked. The risk of accidental harm or infections was reduced, as staff used the knowledge and equipment provided to do this.

• Staff had received specialist training and developed the skills they needed to care for people. This helped staff to provide good care to people.

• Staff supported people to have the nutrition they needed, based on their preferences, so people remained well. Where people required specialist diets, or assistance with eating and drinking safely, staff supported them.

• People had access to the healthcare they needed. Staff worked with other health and social care professionals to ensure people had the best physical health and well-being possible.

• People were supported to enjoy a range of activities which reflected their interests, and enhanced their lives. This included support to enjoy spending time in the community, doing things they liked. Staff found imaginative ways to ensure people had the opportunity to connect with hobbies and interests which were important to them, as their needs changed.

• Systems were in place to take any learning from complaints, which were used to reflect on people’s needs and to further improve their individual care.

• People, their relatives, staff and other health and social care professionals were encouraged to make any suggestions for improving the care provided and the service further. We found suggestions were listened to.

• The registered manager and staff reflected on the care provided, so improvements in people’s care would be driven through.

• We found the service met the characteristics of a “Good” rating in all areas; More information is available in the full report

Rating at last inspection: Good. The last report for Aspire Living - 1-2 Markeys Close was published on 28 July 2016.

About the service: Aspire Living - 1-2 Markeys Close is a is a residential care home, providing personal care and accommodation. There were 9 people living at the home at the time of our inspection. People living at Aspire Living - 1-2 Markeys Close live with learning disabilities or autistic spectrum disorders.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 23 January 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 23 January 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 23 January 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 23 January 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 23 January 2019

The service was well-led.

Details are in our Well-led findings below.