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Summer Wood Residential Care Home Good

All reports

Inspection report

Date of Inspection: 27 March 2013
Date of Publication: 20 April 2013
Inspection Report published 20 April 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 March 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

Information about the service and different activities was available around the home in written and picture format to help people make choices. For example there was a service user guide available that had been written in a format that people that used the service could understand.

People who use the service were given appropriate information and support regarding their care or treatment. For example, throughout the inspection we saw that staff were communicating with people at a suitable and varied pace. Staff were seen to be relaxed and unhurried during their interactions, ensuring that each person had time to understand information provided and make decisions. We observed that people were offered choice as to how they wished to spend their time and were spoken to in a respectful way. On the day of our visit two people were in the home and one was attending college and another at a work experience project at a local animal sanctuary.

The two people that we spoke with told us that they liked living at the home. One lady told us how she had moved to the home after a stay in hospital and told us "it is much better I can choose what to do."

We reviewed two care and support plans. These reflected the wishes of people who used the service. Important routines and activities were included in their plan. For example, each persons plan identified their preferred form of address and contained a pen portrait, listing of their likes and dislikes as well as detailing the amount of support needed for each person. These documents detailed important people and activities in the person's life.

Support plans contained guidelines to support people making choices and maintaining their independence, dignity and privacy for example; we saw that people who used the service had their own laptops and access to the internet. .

People who used the service met at planned times with the manager to discuss their person centred plan. We saw the records of some of the meetings that had taken place, which demonstrated that people who used the service expressed their views and were involved in making decisions about their care and treatment. We saw that people had signed their care plans and risk assessments to indicate their agreement with them.

Staff that we spoke with told us that they considered peoples' rights when assisting with personal care and support. They gave examples of supporting people to make choices about everyday events such as cooking and menu choice as well as community activities.

People were supported in promoting their independence and community involvement, for

example, people could attend college or work experience projects.

People's diversity, values and human rights were respected. We saw that people had their own rooms which they had personalised with their own pictures and personal belongings. We observed staff knocking on doors and awaiting an answer before entering rooms. During our discussion with staff they told us how important it was to respect the individual's right to make choices.

Staff had a good knowledge of people's needs and the level of support needed as well as activities that they enjoyed taking part in. This meant that staff were taking into account the individual needs of each person and ensured that such needs were met.