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Archived: Thistleton Lodge

This service is now registered at a different address - see new profile


Inspection carried out on 27 February 2014

During a routine inspection

We found staff underwent training around gaining consent and people were able to make choices about the support they received. One person said; "I chose what they do and what time they come." Another said; "The manager came to see me and we discussed what I needed them to do...They treat me with respect and help with what I need them to."

People received support that met their needs. The provider undertook comprehensive assessments of people's needs and involved them and families in drawing up appropriate plans of support. A person we spoke with told us; "I'm very satisfied...It's a very good service with very good carers...They're very professional and know what they're doing."

The provider employed a sufficient number of suitably qualified staff to provide the support people needed. People commented they usually received support from the same carer(s) and were informed if ever staff would be late to a call.

Information was available to demonstrate systems were in place to assess and monitor the quality of service provision on a regular basis.

We found the provider had implemented a suitable complaints policy and made people aware of how to make a complaint. People felt able to approach the service manager to raise any issues.

Inspection carried out on 12 February 2013

During a routine inspection

People using the service we spoke with told us they had been asked for consent during their initial assessments. One person said,’’The manager came to see me and asked if I agreed to the plan’’.

The care plans were person centred and included life histories of the people using the service. People’s preferences had been taken into account when the plan of care was agreed. One person we spoke with told us,’’If I choose to stay in bed when I feel unwell they ( the carers) make me comfortable’’.

People who use the service that we spoke with told us they were treated well and staff were very kind. One person told us, ''I am confident that staff have been trained properly. They are all excellent’’.

We reviewed the recruitment records of five staff and found that they had been recruited using an effective procedure. This included all of the appropriate checks to ensure that the person being employed was of good character.

People we spoke with told us they had no complaints about the service but would be happy to raise their concerns directly with the managers or provider. One person told us, "I would just tell the manager if something was wrong".

Inspection carried out on 10 January and 10 February 2012

During a routine inspection

People using the told us they were satisfied with the way the agency delivered care and they said the service was reliable and were positive about the care being provided to them.

People told us the staff were, ‘wonderful’ and they knew all the carers who came to visit them.

People made comments about the staff, who they said were, “friendly” and they were, “more than happy” with the service they received.

People told us they all had a file that detailed their care plans and daily records including emergency contact details.