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Archived: Thistleton Lodge

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All reports

Inspection report

Date of Inspection: 27 February 2014
Date of Publication: 9 April 2014
Inspection Report published 09 April 2014 PDF | 75.11 KB

Overview

Inspection carried out on 27 February 2014

During a routine inspection

We found staff underwent training around gaining consent and people were able to make choices about the support they received. One person said; "I chose what they do and what time they come." Another said; "The manager came to see me and we discussed what I needed them to do...They treat me with respect and help with what I need them to."

People received support that met their needs. The provider undertook comprehensive assessments of people's needs and involved them and families in drawing up appropriate plans of support. A person we spoke with told us; "I'm very satisfied...It's a very good service with very good carers...They're very professional and know what they're doing."

The provider employed a sufficient number of suitably qualified staff to provide the support people needed. People commented they usually received support from the same carer(s) and were informed if ever staff would be late to a call.

Information was available to demonstrate systems were in place to assess and monitor the quality of service provision on a regular basis.

We found the provider had implemented a suitable complaints policy and made people aware of how to make a complaint. People felt able to approach the service manager to raise any issues.