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Inspection Summary


Overall summary & rating

Good

Updated 23 October 2019

About the service

Bethesda is a residential care home providing personal and nursing care to 19 people aged 65 and over at the time of the inspection. Bethesda is part of the Christadelphian community but also offers support to people outside of that faith.

Bethesda can accommodate up to 23 people in one adapted building. The service offers both long stay and short stay respite care. Some people were living with dementia. Bethesda does not provide nursing care. Where needed this is provided by the community nursing team.

People’s experience of using this service and what we found

People told us they felt safe living at Bethesda. People were protected from the risk of harm. Risks

were managed safely, and safe processes were in place.

There was a relaxed atmosphere between people and staff. Staff were kind, caring and attentive. People told us, “They’re so friendly; so obliging” and “They’re very kind and all lovely. I couldn’t be anywhere better.”

Staff had enough time to meet people's needs and spend time with them in conversation. Staff had the skills and knowledge to meet people's needs effectively. Staff told us they were well supported in their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in making decisions about their care and supported to maintain their independence. Care plans contained detailed up-to-date information about each person's needs and preferences. People received personalised care from staff who knew them well.

People enjoyed taking part in social activities, going out in the local community, and spending time with family and friends. People chose to live at Bethesda because of its Christadelphian ethos. The service also accommodated people who were not Christadelphians. People were supported, to attend their local church. Daily prayer meetings and bible readings took place within the service.

The service was well managed. When speaking about the registered manager, staff said, “(Registered manager’s name) has huge knowledge about everything” and “A good leader of the team.” Quality assurance processes ensured people received high quality care.

Rating at last inspection

The last rating for this service was good (published 26 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 23 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 23 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 23 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 23 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 23 October 2019

The service was well-led.

Details are in our well-led findings below.