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Archived: Peacehaven

Reports


Inspection carried out on 7 November 2013

During a routine inspection

Two people we spoke with told us they liked living at the home. They told us the staff were, “Alright." Most of the people who lived at the home were not able to tell us about their care and support, because of their complex needs. We observed how people responded to the care and support offered by staff. We saw that staff were kind and understood people’s individual preferences.

One person we spoke with told us, “Staff ask me what I would like to do." In the two care plans we looked at, we saw that people were involved in discussing and agreeing how staff should care for and support them. We saw that people, or their independent representatives, had signed their consent to care. The manager checked that senior staff regularly reviewed people’s needs and abilities to make sure people’s care plans met their current needs.

We found that the provider took measures to prevent and control the risks of infection, because they followed the Department of Health guidance.

Care staff we spoke with told us they felt supported by the seniors and manager. They told us they attended training that helped them to meet the needs of people who lived at the home. Records showed that staff had regular one-to-one supervisory meetings with their line manager. Care staff told us they discussed their personal development at one-to-one meetings.

The provider’s quality assurance system included asking people who lived at the home whether they were happy with the quality of the service.

Inspection carried out on 3 October 2012

During a routine inspection

On our visit to the home in May 2011, we had some minor concerns about how the provider maintained compliance with the essential standards for ensuring that people experienced care, treatment and support that met their needs and protected their rights. The provider sent us a report explaining the actions they would take to become compliant. During this visit we found that the provider had taken actions and that the actions were effective to meet the essential standards.

We spoke with two people who lived at the home about the quality of care and observed how staff engaged with people. Both of the people we spoke with said they were more than happy with the care and support they received. One person said, “I can’t fault the care here” and another person said, “I am quite happy, there is nothing to improve.”

We spoke with three staff and looked at the care plans for four people who lived at the home. Staff knew people well and understood their role in helping people manage their lives. We saw that people’s abilities had been assessed and care and support was planned to promote people’s independence and encourage their involvement in the community. One care staff told us, “It’s a nice little home, it’s friendly. We have meetings with people and ask what they would like to eat and agree the menus. There is a choice every day.”

Inspection carried out on 26 May 2011

During a routine inspection

We observed that people looked well kempt and well cared for. People told us that they were happy and content with the care being provided. Comments included: “It’s very good here it really is, staff are lovely they really are”. “I would not be anywhere else” . “I have a keyworker… she knows me and looks after me without having to ask”.

We evidenced that people were being involved in making decisions about their care and support. This was being done through monthly reviews of their care, ‘resident’ meetings and regular involvement of the ‘Welfare Committee’ who were regularly visiting people to check their wellbeing.

People were able to participate in a variety of activities each day. We saw people participating in a music and movement exercise session in the lounge in the morning. The atmosphere in the lounge was ‘cheery’ and we saw that staff talked to people as they entered the lounge.

We received no negative comments during our visit about the care and support that people receive. All those people spoken to told us that if they used their call bells to alert staff, these were answered promptly and any requests they made of staff were always carried out.

People felt at ease to raise any concerns with staff, comments included: “I have not had that difficulty” (referring to raising any concerns), “I am happy”. “They always try their best to do something about it” (if you raise something you are not happy about). “If I am not happy I would talk to any of the staff”.

People spoken to told us there was nothing they would change about the home. They said they were happy/content with the quality of care and support they were receiving.

Comments included: “I am quite content, the staff are good and kind”. “The cooking is improving now”. “I am never made to do anything”. “It gets better every day”. “The food is excellent it seems to get better all the time”.

Reports under our old system of regulation (including those from before CQC was created)