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Inspection report

Date of Inspection: 3 October 2012
Date of Publication: 31 October 2012
Inspection Report published 31 October 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 October 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

During our visit we saw that everyone was relaxed and engaged in a variety of activities. We saw there were enough staff to support people with their care needs and the activities they chose. During the morning we saw the activities co-ordinator organised a news circle and people sat around a table discussing ‘what the newspapers said.’ We saw that staff assisted people at lunch time. Staff served meals, helped people who needed assistance with cutting their food and encouraged people to eat when they became distracted from their meal.

One person we spoke with told us they did not want to join in the group activities. They said they were quite happy with their own company and their own hobbies. The told us that staff supported them to go out and about to the shops and theatre and to have short visits to their previous home. They said, “I have all my meals upstairs, and yes, the food is still hot when I get it.”

Care staff we spoke with told us how the specialist training they received, like dementia awareness, helped them understand how to support people better. We saw there were enough staff on duty to support one person who needed one-to-one support at all times. We noticed how staff used the tactics described in this person’s care plan to distract them from becoming agitated. This meant there were enough qualified, skilled and experienced staff to meet people’s needs.

The activities co-ordinator told us that they attended staff handover and care meetings because they needed to know how people were so they could successfully engage with them. They said, "There are different things for different people. I need to know what might be making someone fidgety and restless. We do share information.”

Staff told us they were effectively supervised and supported. One care staff we talked with said, “At supervisions we talk about any problems, team working and get feedback. It is useful and gives you a chance to say something if you want to.”

The registered manager told us they felt well supported and supervised. They told us they had recently received ‘My home life’ training side by side with line managers and other registered managers. After the training they were observed and assessed to check how they put their new understanding into practice.