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Bearwardcote Hall Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 11 July 2019

About the service

Bearwardcote Hall Care Home is a residential care home providing personal care to people aged 65 and over. At the time of the inspection 32 people were using the service. The service can support up to 39 people.

The accommodation is provided over two floors. The upper floor being bedrooms, toileting and bathing facilities. The downstairs provides two communal lounges, two dining areas and some other small areas for people to use. There were extensive grounds with beautiful views which could be admired by people through the large windows or from the patio area.

People’s experience of using this service and what we found

Audits had not always identified when areas required changes or improvements. However, other audits had been used to reflect the required changes and these had been made. People’s views had been considered and action taken. Staff felt supported and understood the ethos of the home and had created a homely and friendly atmosphere. The home worked with a range of professionals and the community to enhance people’s life. We had received notifications and the previous rating was displayed.

Staff understood how to keep people safe and report any risks to harm. Risk assessments had been completed to reflect on action required to reduce the risks. There were enough staff to support people’s needs and appropriate recruitment checks had been completed. Medicine was managed safely, and lessons had been learn following any events. Measures were in place to reduce the risk of infection.

Staff had received training for their role and new training areas had been identified and implemented. People’s health care was supported through referrals to health and social care professionals and their guidance was being followed. There was a positive meal experience which was supported by people being able to choose their meal. People’s dietary needs were reflected and monitored. The environment was accessible, and people could personalise their own space.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had established positive relationships with people. We observed kind and respectful interactions with people encouraging people to make their own decisions in their daily choices. Relatives were welcome and people were still able to follow their religious beliefs.

The care plans provided information to support the care people required. A pre-assessment had been completed before care was commenced to ensure the provider could meet people’s needs. There was a range of activities provided daily to offer people the opportunity to enjoy areas of interest. People knew how to raise a complaint, and any had been responded to formally providing an outcome. The provider was developing end of life plans to ensure people’s wishes would be respected and implemented.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (Published 1 December 2016).

At this inspection we found improvements had been made in the effective domain, however we have reflected some further improvements were required in the well-led domain.

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas

Safe

Good

Updated 11 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 11 July 2019

The service was not always well-led.

Details are in our well-led findings below.