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Bearwardcote Hall Residential Home Good

All reports

Inspection report

Date of Inspection: 13 March 2012
Date of Publication: 25 April 2012
Inspection Report published 25 April 2012 PDF

Overview

Inspection carried out on 13 March 2012

During a routine inspection

We spoke to nine people who use the service, seven relatives and eight members of staff.

Some people who use the service were unable to share their views with us. People able to express their views said they were happy with the care and support they received, and felt that their needs were being met. One person said �It�s a lovely home.� Another person told us �I am happy with the way they look after me. They get a doctor if I am ill.�

Most people felt that they get the help and support they need as there is usually enough staff on duty. People felt that staff treated them with dignity and respected their privacy. People also felt safe and able to raise concerns with staff if they were unhappy.

Relatives we spoke with praised the care and support their family member received, and felt involved in decisions about their care and treatment.