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Inspection Summary


Overall summary & rating

Good

Updated 10 April 2019

About the service: Peak care Home Care is a domiciliary care agency. It provides personal care to people living in their own houses and flats within the village of Ashover. The service also provides a service within an extra care facility managed by the provider. At the time of the inspection 21 people were receiving a service; 16 people were receiving support with personal care.

People’s experience of using this service:

Improvements were needed to ensure all information about people’s care was available within the office. Where people started to receive support, care plans needed to be developed in a timely manner. Quality monitoring systems needed to be developed further to review the care people received when living in their own homes in the community.

The staff understood how to protect people from harm and were confident that any concerns would be reported and investigated by the registered manager. Some people received assistance to take medicines and records were kept to ensure that this was done safely. There were safe recruitment procedures in place to ensure new staff were suitable to work with people.

Staff were supported and trained to ensure that they had the skills to support people effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People could make decisions about how they wanted to receive support to ensure their health needs were met. When people required assistance to eat and drink, the provider ensured that this was planned to meet their preferences and assessed need.

People had a small team of staff who provided their support and had caring relationships with them. Care was planned and reviewed with people and the provider ensured that people’s choices were followed. People’s privacy and dignity were respected and upheld by the staff who supported them.

People’s care was reviewed to reflect any changing needs. There was a complaints procedure in place and any concerns received were investigated and responded to in line with this policy.

People were asked for their feedback on the quality of the service and their contribution supported the development of the service. The registered manager promoted an open culture which put people at the heart of the service.

Rating at last inspection: Our last inspection report was published in June 2016 and the service was rated as Good.

Why we inspected: This was a planned inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 10 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 10 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 10 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 10 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 10 April 2019

The service was not always well-led.

Details are in our Well-Led findings below.