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Inspection report

Date of Inspection: 5 March 2013
Date of Publication: 13 April 2013
Inspection Report published 13 April 2013 PDF

Overview

Inspection carried out on 5 March 2013

During a routine inspection

We spoke with four people who use the service and two relatives of another person who uses the service. We also spoke to one staff member.

We found that people's privacy, dignity and independence were respected. One person told us �I am always treated with respect and the carers always know what care I need.�

We found people experienced care, treatment and support that met their needs and protected their rights. One person told us the service �is very good, actually excellent: a very nice place with well appointed accommodation.� We found people�s care and support needs had been thoroughly assessed and care was delivered in a way that met people�s needs and ensured their safety and welfare.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines. We found the provider had robust systems in place relating to the management of medicines.

The provider had effective recruitment and selection processes in place.