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Inspection report

Date of Inspection: 23 January 2012
Date of Publication: 28 February 2012
Inspection Report published 28 February 2012 PDF


Inspection carried out on 23 January 2012

During a routine inspection

The agency supported people who were living in apartments adjacent to the care home, Grove House, which are both owned by the same provider. Care is offered as extra support if people wanted it. Some of the apartments had communal areas as well as peoples own living areas. The agency also supported some people who lived in the local community in their own homes.

One relative told us that the agency always spoke with them if the staff had any concerns during their visits.

One person told us that they were able to contact staff through a call system at any time and that staff had visited them when they had requested it.

The three people who used the service and one relative we spoke with told us the service was a reliable one and that no calls had ever been missed.

One person told us that staff always knocked on their door before entering but often entered without waiting to be invited in.