Archived: Clarriots Home Care Limited - Legbourne

Unit 1, Legbourne Grange, Furze Lane, Legbourne, Louth, Lincolnshire, LN11 8LR (01507) 605849

Provided and run by:
Clarriots Homecare Limited

Important: This service is now registered at a different address - see new profile

All Inspections

23, 28 January 2013

During an inspection looking at part of the service

We visited the service to follow up improvements since our last visit in May 2012. During our inspection we contacted ten people by telephone to discuss the service they received. Where people were unable to speak to us we spoke with their representatives.

People told us they were involved in reviewing their care plans and their care records had been updated in recent weeks. One person told us, 'Yes my care plan has been reviewed recently and they've made a good job of it. Very detailed about how I like things done.' Improvements to the management of risk to people had not yet been completed.

People told us they were generally satisfied with the care support they received. People told us there had been improvements with communications from the office but some people said these improvements had not been consistent and they were not always informed if there were to be any changes to their rota such as a change of care worker or change of time.

We found recruitment procedures at the service had improved. People told us they were satisfied with their care workers. One person said, 'The care staff are all very good and the new ones are just as lovely.'

We found some improvements in the way the quality of the service provided was monitored. We found evidence that people who used the service, their representatives and staff had more opportunities to comment on the quality of the service.

16 May 2012

During a routine inspection

We visited the agency's office and met the provider. We telephoned ten people that used the service and spoke with them about the service they received and their views were recorded. We telephoned eight care staff and discussed their views about working for the agency and the training and support they received.

Most of the people we spoke to were broadly satisfied with the services they had received from the agency. Comments included, "Staff support me to keep mobile and encourage me to do as much as I can for myself, this motivates me and keeps me going" and 'Excellent staff, I am very satisfied with the support I receive.'

Some people raised issues about the time-keeping or non-arrival of staff. Some were unhappy with the communication they received from the agency office about these issues. Some people said that their carers had often changed. One person said, "They don't let us know if there are any changes, sometimes I don't know until they arrive." Another person said, 'The girls are very good and are trying their best, communication with the office appears quite poor, one hand doesn't talk to the other and the staff get frustrated and leave.'