About the service
Broadlands is a residential care home providing personal care to up to 52 people. At the time of the inspection there were 51 people living in the home. Most of these people were older adults with needs associated with physical disability, dementia or long-term conditions.
People’s experience of using this service and what we found
People continued to receive exceptional high-quality care that met and exceeded their individual needs, expectations, and enriched their daily lives. Without exception, feedback was overwhelmingly positive from people, relatives, visitors and professionals about the extremely compassionate and caring approach of dedicated and enthusiastic staff, who repeatedly went above and beyond to ensure people’s lives were filled with enjoyment, meaningful occupation, engagement and involvement in the place they called home.
People were consistently treated with dignity and respect in a way that truly valued them as individuals. They continued to be supported to maintain their health and to access relevant services. Staff were knowledgeable about people’s risks and how to care for them safely. They understood how to protect and safeguard people and had a positive attitude to reporting concerns.
Staff were extremely motivated and passionate about their role and understood their responsibilities. They actively involved people and their relatives in the ongoing design and delivery of their care in line with their identified needs and with the wider issues within the home.
Feedback was actively encouraged, valued and acted on. People, relatives and professionals expressed confidence that they could raise issues or concerns with any member of staff or the management team and that these would be addressed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s medicines were managed safely. The home was visibly clean throughout. There continued to be enough staff with the right skills and experience to care and support people. When the time came staff respected people’s wishes and provided them with holistic, dignified, end of life care.
Broadlands continued to be an active presence within the local community. Strong community links had been established with different community groups regularly visiting and people accessing the local area.
Since our last inspection, under the leadership of the registered manager, Broadlands has gone from strength to strength, consistently developing and improving through its robust quality assurance systems to ensure it succeeds in delivering positive outcomes for people. A visibly person-centered culture had been firmly embedded, reinforced by the provider’s principles, values and expectations of staff. This underpin the characteristics of an outstanding service.
Rating at last inspection
The last rating for this service was Outstanding (published 10 November 2016).
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk