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Inspection Summary

Overall summary & rating


Updated 24 October 2020

About the service

Torkington House is a care home for up to 32 older people, some who may be living with the experience of dementia. At the time of our inspection, there were 28 people living at the service.

People’s experience of using this service and what we found

At this inspection we only looked at some aspects of the service and have not made judgements about other areas.

People received personalised care and support. Staff knew them and their needs well and provided kind and considerate care.

People's medicines were managed in a safe way and they received medicines as prescribed. They were able to see health care professionals when they needed, and the staff worked closely with these professionals to make sure their needs were met.

The risks to people's safety and well being had been assessed, monitored and met.

There were systems to protect people from abuse and to investigate and learn from accidents, incidents and complaints.

There were enough staff to care for people and meet their needs. There were appropriate systems for recruiting staff.

The environment was safely maintained and there were systems to protect people from the spread of infection.

There were suitable systems for monitoring and improving the quality of the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The rating at the last inspection, 21 January 2020 (Published 19 February 2020) was requires improvement. The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We undertook this focused inspection to check the provider had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions, ''Is the service safe?'' and ''Is the service well-led?'' which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Torkington House on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 24 October 2020

The service was safe.

Details are in our safe findings below.



Updated 24 October 2020



Updated 24 October 2020



Updated 24 October 2020



Updated 24 October 2020

The service was well-led.

Details are in our well-Led findings below.