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Inspection Summary

Overall summary & rating


Updated 6 August 2019

About the service

Pelsall Hall is a residential care home providing personal and nursing care to 37 people aged 65 and over at the time of the inspection. The service can support up to 41 people.

The home is a purpose built building with communal spaces and bedrooms laid out over three floors.

People’s experience of using this service and what we found

People gave us consistently good feedback during our inspection. Typical comments included, “The food here is perfect, they over indulge us,” and “My room is lovely and I can’t fault anything about this house.” Relatives were equally positive and staff told us how much they enjoyed working in the home. One relative said, “I cannot fault anything here; my relative is so happy, they are well looked after and are looking twenty years younger!”

People felt safe and there were enough experienced and suitable staff to meet people’s needs. Medicines were well managed, and people were protected from the risk of infection and harm.

The service worked well in partnership with other professionals to make sure people stayed healthy. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with care and respect and ensured that people retained their independence as much as possible. People were given choices and staff knew how to communicate with people.

People enjoyed a varied activities programme that was based on their interests and hobbies and enabled people to feel a part of their local community. Care and support was personalised and organised to meet the needs of the people who lived in the home.

The service was well-led and the new manager had had a positive impact on the quality of the service. People, relatives and staff felt engaged in the running of the home and the provider gave managers good support to make any changes that were required.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 05 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 6 August 2019

The service was safe.

Details are in our safe findings below.



Updated 6 August 2019

The service was effective.

Details are in our effective findings below



Updated 6 August 2019

The service was caring.

Details are in our caring findings below.



Updated 6 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 6 August 2019

The service was well-led.

Details are in our well-Led findings below.