Kingston House

Updated 23 May 2025

Date of assessment 26 June 2025. The service is a care home providing support to older people, some of whom are living with dementia. The inspection was carried out in response to concerns about medicine management. We looked at the safe quality statement.

People were being supported by staff who knew them well and in a person centred way. Staff supported people in a caring and compassionate way.

There was an activities team who arranged for regular visits to the home by a variety of organisations. For example, on the day of the inspection there was a petting farm visit. They also ensured people that wanted to go out into the community were able to by using positive risk management.

The home had a team of cleaners who ensured it was kept clean. There was a schedule for redecorating some areas which were in need of refreshing.

Medicines were managed safely. The provider had identified the underlying causes of the concerns and had taken positive steps to reduce the issues.

Updated 23 May 2025

People told us they felt safe at the service. People and their relatives felt they were supported by staff who knew them well and who knew how to ensure people felt safe. Relatives felt there had been an improvement in staffing levels which was due to an increase in permanent staff and using regular agency staff who knew people well.

People and their relatives’ said risks were well managed with the service supporting people to make informed decisions about risks. We were told leaders engaged with people and their families if risks changed and needed reviewing.

People were confident that infection protection was well managed. They told us they saw staff washing hands and using gloves when they should. They felt the house was clean and well maintained.

One person had needed to attend several appointments taking them away from the home at times they would take medicines. The staff had ensured they had taken the medicines they needed with them to take at the appropriate times.