Grosvenor House

Updated 5 January 2026

Date of assessment 12 January 2026 to 16 February 2026. Grosvenor House provides personal care and support for up to 33 older people, some of whom were living with dementia. At the time of our inspection there were 19 people living at the home. This assessment was prompted by the length of time since our last inspection.

People were supported by staff who were kind and compassionate. Staff knew people well and ensured they had choices in their care and day to day lives. They were encouraged to maintain relationships with family and friends. A range of activities were available throughout the day, and people were encouraged and supported to maintain their own interests and hobbies.

The home was clean and tidy throughout. Environmental risks were identified and mitigated. People were protected from the risk of abuse, harm or discrimination. People’s medicines were managed safely. Staff had been recruited safely and received ongoing training and support. Staff ensured people received support from appropriate health and social care professionals when they needed it. Staff protected people’s privacy and dignity and helped maintain their independence. Staff wellbeing was supported and there was a positive culture at the service. The registered manager had a good oversight of the service. They were responsive to feedback committed to learning, improving and developing the service for the benefit of the people who lived there.

Updated 5 January 2026

People spoke highly of their experience of living at Grosvenor House. One person said, “I think the care is excellent. Only place I know where residents treat it as their home and do what they want unless they cause trouble! I am safe here. They watch out for you.”

People told us staff knew them well and understood their care and support needs. One person told us, “They know what I like and if they don't know they will ask.” They told us staff were kind, “Very good. Very kind. All of them are lovely.”

Relatives were positive about the care and support their loved ones received. They spoke about the caring nature of the staff, “I see the same faces when I visit, and they all seem very nice. I can't fault them I've even met the chef. The staff are very personal and human. She has a call bell around her neck and is good at wearing this. There is a call bell by her bed and another in the toilet. They are popping in and out all the time with cups of tea and snacks.”

People’s relatives told us the home was clean and tidy and free from odours. They said their loved ones were well presented. They told us they were kept up to date with any changes to their loved one’s health, care or support needs. “They will always ring me and update me on anything.”