Archived: Priority Plus Care

Priority Plus Care is a domiciliary care agency providing the regulated activity of personal care to people living in their own homes. At the time of our inspection there were 2 people using the service.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe care from staff who knew them well. There was a safeguarding policy in place and the registered manager and staff knew how to identify and report any concerns. There were enough staff to meet the needs of people using the service. We have made a recommendation in relation to the recruitment of staff.

Staff had been inducted and provided with training to enable them to meet people’s needs. We saw supervisions, spot checks, competency checks and meetings for staff were carried out and staff told us they felt supported by the registered manager. People received their medicines by trained staff where required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager carried out an assessment of people's needs and how they liked to be cared for. Care plans included guidance for staff on how to meet those needs. People told us staff were kind and caring and knew their needs well. People's nutritional needs were met, they were supported to maintain a balanced diet where required.

We received positive feedback about the leadership and management of the service. There were systems in place to monitor, maintain and improve the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 7 December 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We have made a recommendation about the providers recruitment processes.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.