- Independent mental health service
St Andrews Healthcare Northampton
We have taken urgent enforcement action by imposing a condition on St Andrew's Healthcare's registration on 14 July 2025 to keep service users safe by restricting new admissions at St Andrew's Healthcare Northampton. We have also imposed a number of conditions on St Andrew's Healthcare registration on 10 November 2025 to require the provider to make improvements in the safety and quality of care provided relating to; staffing, ward environments, blanket restrictions, risk management, observations, incident management, governance and systems and processes.
Registration details
The location ID for St Andrews Healthcare Northampton is 1-121538260. CQC register St Andrews Healthcare Northampton to carry out these legally regulated activities. Contact us if you think St Andrews Healthcare Northampton is operating services not listed here.
Type of service
- Hospitals - Mental health/capacity
Service specialism
- Caring for adults over 65 yrs
- Caring for people whose rights are restricted under the Mental Health Act
- Dementia
- Eating disorders
- Learning disabilities
- Mental health conditions
- Physical disabilities
- Sensory impairments
- Substance misuse problems
Local authority
West Northamptonshire
Monitored services
CQC register St Andrews Healthcare Northampton to carry out the following legally regulated services here:
Treatment of disease, disorder or injury
Dr Vivienne McVey is responsible for these services.
Condition of this registration relating to carrying out this regulated activity
The Registered Provider must not admit any service user without the prior written agreement of the Care Quality Commission. This includes any readmissions if service users are admitted to an acute hospital.
The Registered Provider must ensure that there are sufficient, suitably competent, and experienced staff trained in British Sign Language (BSL) to Level 3 (which according to access BSL is the course for learners who are considering working with Deaf and hard of hearing people), on all inpatient wards where Deaf people are receiving a regulated activity. Within 7 days of this notice being adopted, the Registered Provider must submit an action plan to the Care Quality Commission (CQC) detailing the actions to be taken to ensure sufficient numbers of staff receive training in BSL.
The Registered Provider must ensure that there are sufficient, suitably competent, and experienced staff trained to provide care and support for people with a learning disability and autistic people, in line with the Health and Social Care Act 2022. Within 7 days of this notice being adopted, the Registered Provider must submit an action plan to the CQC outlining how this will be achieved.
The Registered Provider must ensure that there are sufficient, suitably competent, and experienced staff trained to apply and follow your chosen model of care on older people’s wards ‘dementia care’ (Kitwood 1997). Within 7 days of this notice being adopted, the Registered Provider must submit an action plan to the CQC to detail the actions to be taken to ensure sufficient staff understand the enriched model of dementia care and are able to apply it.
The Registered Provider must ensure that there are sufficient, suitably competent, and experienced staff trained to apply and provide care within the clinical treatment model and dialectical behavioural approach for service users accessing specialist rehabilitation services. Within 7 days of this notice being adopted, the Registered Provider must submit an action plan to the CQC outlining the actions to be taken for this to be achieved.
The Registered Provider must ensure that any blanket restrictions, which have not been individually risk assessed, and care planned, are removed across all services. Where any restrictions are required in line with risk assessments and care plans, these must be recorded, regularly reviewed and actions taken to reduce these at the earliest opportunity. Within 7 days of this notice being adopted, the Registered Provider must submit an action plan to the CQC to ensure that any required restrictions will be individually risk assessed, and care planned.
The Registered Provider must ensure that all ward environments are clean, that food is stored safely, disposed of when out of date and that there is a process and effective systems in place for staff to follow policy in relation to the prevention of cross infection. Within 7 days of this notice being adopted, the Registered Provider must submit an action plan to the CQC to outline the actions to be taken to check and ensure that all ward environments, kitchens and clinics are kept clean, and that food is stored safely and disposed of when out of date.
The Registered Provider must ensure that the environment is well maintained and suitable for service users. Within 7 days of this notice being adopted, the Registered Provider must submit an action plan to the CQC to outline actions to address the existing maintenance issues and for all new maintenance issues to be identified and addressed within a timely manner, prioritised to ensure those which may impact on service user safety or quality of care are addressed first.
The Registered Provider must ensure that there is effective risk management and oversight of the nutritional intake of service users who have been identified as a risk of dehydration and malnutrition.
The Registered Provider must ensure that all enhanced observations are undertaken in line with the provider’s policy to minimise the risk of service users coming to harm whilst receiving enhanced observations.
The Registered Provider must ensure that systems and processes that record, monitor and review incidents are effective to ensure appropriate risk mitigations are implemented to minimise risk occurrence.
The Registered Provider must provide a monthly progress report to the Commission by 5pm on 15 June 2025 and then by 5pm every four weeks after this date. The progress report must detail the improvements made in reference to the points set out below:
i. Appropriate BSL trained staffing levels are being maintained on all wards where Deaf people are receiving a regulated activity.
ii. Appropriately trained staff are being maintained and are available across all inpatient wards where people with a learning disability and/or autistic people are receiving a regulated activity.
iii. Your chosen model of care is being applied and followed on all inpatient wards where people with a diagnosis of dementia are receiving a regulated activity to ensure safe care and treatment is being delivered.
iv. Appropriately trained staff are being maintained and are available to provide specialist care and treatment for dialectical behavioural therapy under the Silverstone Clinical Treatment model.
v. Any new blanket restrictions implemented are individually risk assessed, and care planned.
vi. All ward environments, kitchens and clinics are clean, and that food is stored safely and disposed of when out of date.
vii. Maintenance issues are being addressed within a timely manner, prioritised to ensure those which may impact on service user safety or quality of care are addressed first.
viii. Appropriate oversight and risk management of service users with an identified need for support with food and fluid intake.
ix. Enhanced observations are reviewed and audited regularly, ensuring they are undertaken in line with your policy.
x. Systems and processes that record, monitor and review incidents are effective to ensure risk mitigations are implemented to reduce reoccurrence.
Assessment or medical treatment for persons detained under the Mental Health Act 1983
Dr Vivienne McVey is responsible for these services.
Condition of this registration relating to carrying out this regulated activity
The Registered Provider must not admit any service user without the prior written agreement of the Care Quality Commission. This includes any readmissions if service users are admitted to an acute hospital.
The Registered Provider must ensure that there are sufficient, suitably competent, and experienced staff trained in British Sign Language (BSL) to Level 3 (which according to access BSL is the course for learners who are considering working with Deaf and hard of hearing people), on all inpatient wards where Deaf people are receiving a regulated activity. Within 7 days of this notice being adopted, the Registered Provider must submit an action plan to the Care Quality Commission (CQC) detailing the actions to be taken to ensure sufficient numbers of staff receive training in BSL.
The Registered Provider must ensure that there are sufficient, suitably competent, and experienced staff trained to provide care and support for people with a learning disability and autistic people, in line with the Health and Social Care Act 2022. Within 7 days of this notice being adopted, the Registered Provider must submit an action plan to the CQC outlining how this will be achieved.
The Registered Provider must ensure that there are sufficient, suitably competent, and experienced staff trained to apply and follow your chosen model of care on older people’s wards ‘dementia care’ (Kitwood 1997). Within 7 days of this notice being adopted, the Registered Provider must submit an action plan to the CQC to detail the actions to be taken to ensure sufficient staff understand the enriched model of dementia care and are able to apply it.
The Registered Provider must ensure that there are sufficient, suitably competent, and experienced staff trained to apply and provide care within the clinical treatment model and dialectical behavioural approach for service users accessing specialist rehabilitation services. Within 7 days of this notice being adopted, the Registered Provider must submit an action plan to the CQC outlining the actions to be taken for this to be achieved.
The Registered Provider must ensure that any blanket restrictions, which have not been individually risk assessed, and care planned, are removed across all services. Where any restrictions are required in line with risk assessments and care plans, these must be recorded, regularly reviewed and actions taken to reduce these at the earliest opportunity. Within 7 days of this notice being adopted, the Registered Provider must submit an action plan to the CQC to ensure that any required restrictions will be individually risk assessed, and care planned.
The Registered Provider must ensure that all ward environments are clean, that food is stored safely, disposed of when out of date and that there is a process and effective systems in place for staff to follow policy in relation to the prevention of cross infection. Within 7 days of this notice being adopted, the Registered Provider must submit an action plan to the CQC to outline the actions to be taken to check and ensure that all ward environments, kitchens and clinics are kept clean, and that food is stored safely and disposed of when out of date.
The Registered Provider must ensure that the environment is well maintained and suitable for service users. Within 7 days of this notice being adopted, the Registered Provider must submit an action plan to the CQC to outline actions to address the existing maintenance issues and for all new maintenance issues to be identified and addressed within a timely manner, prioritised to ensure those which may impact on service user safety or quality of care are addressed first.
The Registered Provider must ensure that there is effective risk management and oversight of the nutritional intake of service users who have been identified as a risk of dehydration and malnutrition.
The Registered Provider must ensure that all enhanced observations are undertaken in line with the provider’s policy to minimise the risk of service users coming to harm whilst receiving enhanced observations.
The Registered Provider must ensure that systems and processes that record, monitor and review incidents are effective to ensure appropriate risk mitigations are implemented to minimise risk occurrence.
The Registered Provider must provide a monthly progress report to the Commission by 5pm on 15 June 2025 and then by 5pm every four weeks after this date. The progress report must detail the improvements made in reference to the points set out below:
i. Appropriate BSL trained staffing levels are being maintained on all wards where Deaf people are receiving a regulated activity.
ii. Appropriately trained staff are being maintained and are available across all inpatient wards where people with a learning disability and/or autistic people are receiving a regulated activity.
iii. Your chosen model of care is being applied and followed on all inpatient wards where people with a diagnosis of dementia are receiving a regulated activity to ensure safe care and treatment is being delivered.
iv. Appropriately trained staff are being maintained and are available to provide specialist care and treatment for dialectical behavioural therapy under the Silverstone Clinical Treatment model.
v. Any new blanket restrictions implemented are individually risk assessed, and care planned.
vi. All ward environments, kitchens and clinics are clean, and that food is stored safely and disposed of when out of date.
vii. Maintenance issues are being addressed within a timely manner, prioritised to ensure those which may impact on service user safety or quality of care are addressed first.
viii. Appropriate oversight and risk management of service users with an identified need for support with food and fluid intake.
ix. Enhanced observations are reviewed and audited regularly, ensuring they are undertaken in line with your policy.
x. Systems and processes that record, monitor and review incidents are effective to ensure risk mitigations are implemented to reduce reoccurrence.